Customer Service Representative Jobs in Calumet City, IL

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 287 Jobs

Automotive Sales BDC

Circle Buick GMC Hummer EV
Highland, IN (6 miles from Calumet City, IL)
2 days ago

Circle Buick GMC Hummer EV
Highland, IN (6 miles from Calumet City, IL)
2 days ago

Appointment Coordinator/ Administrative Assistant: Full Time Position COVID precautions in practice for all employees. Facility high touch areas cleaned multiple times daily. Essential Duties:...

Bilingual (Spanish/English) Customer Support Representative (Remote - US)

Chicago, IL (20 miles from Calumet City, IL)
1 hour ago

Chicago, IL (20 miles from Calumet City, IL)
1 hour ago

CoinFlip is a global digital currency platform company focused on providing consumers with simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network...

Remote Work

Bilingual Customer Service Specialist (Spanish)

Oak Forest, IL (10 miles from Calumet City, IL)
1 hour ago

Oak Forest, IL (10 miles from Calumet City, IL)
1 hour ago

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....

Pharmacy Customer Service Associate

Lemont, IL (22 miles from Calumet City, IL)
2 hours ago

Lemont, IL (22 miles from Calumet City, IL)
2 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Automotive Customer Service Advisor

New Lenox, IL (22 miles from Calumet City, IL)
2 hours ago

New Lenox, IL (22 miles from Calumet City, IL)
2 hours ago

Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...

Customer Service Associate - Temporary

Lake Station, IN (15 miles from Calumet City, IL)
2 hours ago

Lake Station, IN (15 miles from Calumet City, IL)
2 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate

Homewood, IL (8 miles from Calumet City, IL)
2 hours ago

Homewood, IL (8 miles from Calumet City, IL)
2 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Delivery Station Customer Service Associate, DSL

Chicago, IL (20 miles from Calumet City, IL)
6 hours ago

Chicago, IL (20 miles from Calumet City, IL)
6 hours ago

At Amazon, our mission is to be Earths most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand...

Customer Service Rep(02736) - 19310 S LaGrange Rd

Mokena, IL (18 miles from Calumet City, IL)
15 hours ago

Mokena, IL (18 miles from Calumet City, IL)
15 hours ago

Company Description Job Description We are looking for well groomed, outgoing individuals that are capable of communicating efficiently with a wide range of people,and are willing to learn....

Restaurant Customer Service Team Member

Chicago, IL (20 miles from Calumet City, IL)
15 hours ago

Chicago, IL (20 miles from Calumet City, IL)
15 hours ago

Pay: $15 to $17/hr + tips Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason's Deli, we work hard to ensure that our employees are rewarded with...

Customer Service Parcel Specialist

Chicago, IL (20 miles from Calumet City, IL)
15 hours ago

Chicago, IL (20 miles from Calumet City, IL)
15 hours ago

POSITION SUMMARY: This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be...

Customer Service Representative

Hammond, IN (3 miles from Calumet City, IL)
22 hours ago

Hammond, IN (3 miles from Calumet City, IL)
22 hours ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Lead Customer Service Representative (Lead Receptionist)

Chicago, IL (20 miles from Calumet City, IL)
1 day ago

Chicago, IL (20 miles from Calumet City, IL)
1 day ago

Companion Animal Hospital of Wicker Park has an opportunity for a Lead Customer Service Representative (Lead Receptionist) to join our team!...

PT Customer Service

Palos Hills, IL (15 miles from Calumet City, IL)
1 day ago

Palos Hills, IL (15 miles from Calumet City, IL)
1 day ago

Overview CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client...

Remote --- Customer Service Representative

Oak Brook, IL (23 miles from Calumet City, IL)
1 day ago

Oak Brook, IL (23 miles from Calumet City, IL)
1 day ago

REMOTE --- CUSTOMER SERVICE REPRESENTATIVE at Teleperformance USA in Job Description Category : Customer Service/Support About TP TP is a global, digital business services company....

Remote Work

View all 287 jobs

Demographic Data for Calumet City, IL

Moving to Calumet City, IL? Find some basic demographic data about Calumet City, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Calumet City, IL

Local

National

Total Population

36,045

Number of Businesses

488

City Size

Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Omnichannel for Customer Service

With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Calumet City, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Calumet City, IL offer the following education background

Bachelor's Degree

30.9%

High School or GED

27.3%

Associate's Degree

16.1%

Vocational Degree or Certification

13.0%

Master's Degree

7.9%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Calumet City, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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