Call Center Representative Jobs in Calumet City, IL

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 21 Jobs

Contact Call Center Representative

  • Chicago, IL (20 miles from Calumet City, IL)
  • 1 day ago
  • Chicago, IL (20 miles from Calumet City, IL)
  • 1 day ago

Position Summary The Contact Center Representative is responsible for ensuring patient access to appointments in support of patient health and wellness. Main responsibilities include answering...

Call Center Specialist - Work From Home

  • Tinley Park, IL (14 miles from Calumet City, IL)
  • 3 days ago
  • Tinley Park, IL (14 miles from Calumet City, IL)
  • 3 days ago

FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...

Remote Work

ULINE- Call Center Representative

  • Burr Ridge, IL (21 miles from Calumet City, IL)
  • 4 days ago
  • Burr Ridge, IL (21 miles from Calumet City, IL)
  • 4 days ago

Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...

Call Center Representative

  • Chicago, IL (20 miles from Calumet City, IL)
  • 5 days ago
  • Chicago, IL (20 miles from Calumet City, IL)
  • 5 days ago

Call Center Representative APK Publishers Chicago, Illinois **Job Title:** Call Center Representative**Job Type:** Full-time**Location:** [Insert location here]**Salary Range:** $26 to $27 per hour*...

Call Center Customer Service Representative- Sales

  • Chicago, IL (20 miles from Calumet City, IL)
  • 6 days ago
  • Chicago, IL (20 miles from Calumet City, IL)
  • 6 days ago

Job Description: This position reports to our (10 S Canal St., Chicago IL) location. If selected, you must be able to report to this work location. Answer your calling and take the lead at our...

Call Center Representative

  • Worth, IL (13 miles from Calumet City, IL)
  • 6 days ago
  • Worth, IL (13 miles from Calumet City, IL)
  • 6 days ago

Call Center Representative Job Description Position Title: Call Center Representative Duration: 6 Months Location: Worth, IL 60482 (Potential for in-person training if a group is brought on at once...

Remote Work

Customer Service Representative

  • Burr Ridge, IL (21 miles from Calumet City, IL)
  • 7 days ago
  • Burr Ridge, IL (21 miles from Calumet City, IL)
  • 7 days ago

Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...

Cardiology - Call Center Representative

  • Chicago, IL (20 miles from Calumet City, IL)
  • 7 days ago
  • Chicago, IL (20 miles from Calumet City, IL)
  • 7 days ago

Responsibilities: The Call Center Representative is responsible for providing exceptional customer service when handling calls....

Bi-Lingual Medical Call Center Representative

  • Calumet City, IL
  • 7 days ago
  • Calumet City, IL
  • 7 days ago

For more information, please visit our web-page at www.midwesteyecenters.com The Call Center Representative will play a pivotal role in ensuring our patients receive top-notch service and assistance...

BPO Customer Care Associate

  • Chicago, IL (20 miles from Calumet City, IL)
  • 13 days ago
  • Chicago, IL (20 miles from Calumet City, IL)
  • 13 days ago

Req ID: 314115 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...

Call Center Representative-Part Time

  • Chicago, IL (20 miles from Calumet City, IL)
  • 17 days ago
  • Chicago, IL (20 miles from Calumet City, IL)
  • 17 days ago

Qualifications: High school diploma required; bachelor's degree preferred. 3+ years of experience in call center operations, with at least 1-2 years in a leadership role....

Call Center Associate

  • Chicago, IL (20 miles from Calumet City, IL)
  • 17 days ago
  • Chicago, IL (20 miles from Calumet City, IL)
  • 17 days ago

LaSalle Network is teaming up with a cutting-edge entertainment and technology company to find top-tier talent for their expanding team! If you're passionate about pop culture, gaming, streaming,...

Call Center Agent

  • Chicago, IL (20 miles from Calumet City, IL)
  • 20 days ago
  • Chicago, IL (20 miles from Calumet City, IL)
  • 20 days ago

SCR Medical Transportation LLC We are hiring for the following onsite shifts at $17.00/hour: Second shift: 2:15PM-10:45PM Overnight: 10:00PM-6:30AM The Customer Service Representative will provide...

Customer Care Associate

  • Chicago, IL (20 miles from Calumet City, IL)
  • 21 days ago
  • Chicago, IL (20 miles from Calumet City, IL)
  • 21 days ago

Combined Insurance, a Chubb Company, is seeking a Customer Care Associate join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has...

Senior Call Center Representative

  • Chicago, IL (20 miles from Calumet City, IL)
  • 22 days ago
  • Chicago, IL (20 miles from Calumet City, IL)
  • 22 days ago

Call Center Representative) your duties will: Handle a wide variety of member requests and inquiries. Utilize appropriate security measures to identify members and protects against fraud....

Demographic Data for Calumet City, IL

Moving to Calumet City, IL? Find some basic demographic data about Calumet City, IL below.

Local
National
36,045
488
Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Coggno
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Coggno
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
John Academy
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Register to search for more online courses. >>>

Salary for Call Center Representative Jobs in Calumet City, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Calumet City, IL offer the following education background
High School or GED
33.0%
Bachelor's Degree
25.1%
Associate's Degree
17.1%
Vocational Degree or Certification
14.8%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Calumet City, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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