Customer Service Representative Jobs in Lakeland, FL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Associate - Temporary
- Davenport, FL (21 miles from Lakeland, FL)
- 2 hours ago
- Davenport, FL (21 miles from Lakeland, FL)
- 2 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Account Specialist
- Winter Haven, FL (7 miles from Lakeland, FL)
- 7 hours ago
- Winter Haven, FL (7 miles from Lakeland, FL)
- 7 hours ago
Customer Service Account Specialist Polk County Florida - 4.0 Winter Haven, FL Job Details Full-time $16.37 - $23.75 an hour 20 hours ago Benefits Wellness program Paid holidays Health insurance...
Customer Service Representative (Loan Consultant I)
- Lakeland, FL
- 7 hours ago
- Lakeland, FL
- 7 hours ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
Customer Service Team Member - Full-Time
- Brandon, FL (24 miles from Lakeland, FL)
- 13 hours ago
- Brandon, FL (24 miles from Lakeland, FL)
- 13 hours ago
Store - TAMPA-BRANDON, FL Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience....
Job title: Senior Customer Service Representative B2B Reporting to: Customer Service Manager Location: Lakeland, USA The Opportunity The Senior Customer Service Representative delivers exceptional support...
- Brandon, FL (24 miles from Lakeland, FL)
- 1 day ago
- Brandon, FL (24 miles from Lakeland, FL)
- 1 day ago
Service Representative (Pawnbroker) role include: As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic....
Customer Service Representative
- Davenport, FL (21 miles from Lakeland, FL)
- 1 day ago
- Davenport, FL (21 miles from Lakeland, FL)
- 1 day ago
Store 2708968: 8200 Champions Gate Blvd, Davenport, Florida 33896 Shift Availability Days - Evenings Job Type Part time Customer Service Representative We want you to join our team as a Customer Service...
Lead Customer Service Representative, Full or Part Time
- Davenport, FL (21 miles from Lakeland, FL)
- 1 day ago
- Davenport, FL (21 miles from Lakeland, FL)
- 1 day ago
Store 2708968: 8200 Champions Gate Blvd, Davenport, Florida 33896 Shift Availability Flexible Availability Job Type Lead Customer Service Representative We want you to join our team as a Customer Service...
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
Customer Service representative (Loan Consultant II)
- Lakeland, FL
- 2 days ago
- Lakeland, FL
- 2 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
- Mulberry, FL (13 miles from Lakeland, FL)
- 2 days ago
- Mulberry, FL (13 miles from Lakeland, FL)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Dover, FL (20 miles from Lakeland, FL)
- 2 days ago
- Dover, FL (20 miles from Lakeland, FL)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Customer Service Representative
- Thonotosassa, FL (24 miles from Lakeland, FL)
- 3 days ago
- Thonotosassa, FL (24 miles from Lakeland, FL)
- 3 days ago
We are currently looking for an experienced Customer Service Representative (CSR) for our Tampa location....
Customer Service Representative, Full or Part Time
- Seffner, FL (24 miles from Lakeland, FL)
- 3 days ago
- Seffner, FL (24 miles from Lakeland, FL)
- 3 days ago
Store 2709780: 6009 Cr 579, Seffner, Florida 33584 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative...
Store 2707222: 3810 County Line Rd, Lakeland, Florida 33811 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative...
Demographic Data for Lakeland, FL
Moving to Lakeland, FL? Find some basic demographic data about Lakeland, FL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Lakeland, FL
Highest Education Level
Customer Service Representatives in Lakeland, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Retail
- Listening
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »