Call Center Representative Jobs in Lakeland, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center - Customer Service Representative
- Brandon, FL (24 miles from Lakeland, FL)
- 4 hours ago
- Brandon, FL (24 miles from Lakeland, FL)
- 4 hours ago
POSITION TITLE: CALL CENTER REPRESENTATIVE...
Benefits: 401(k) matching Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision...
Previous call center experience preferred. Bilingual (English and Spanish) candidates are encouraged to apply....
Patient Support Representative call center Onsite – Lakeland, FL 33810
- Lakeland, FL
- 13 days ago
- Lakeland, FL
- 13 days ago
Overview Independent specialty pharmacy company is looking for reliablePatient Support Representative This position will support the annual enrollment process for patients accessing coverage for...
$15.50 Onsite Medical Call Center Rep (Seasonal, but can convert to perm)
- Lakeland, FL
- 14 days ago
- Lakeland, FL
- 14 days ago
RemX is seeking a Re-Enrollment Advocate for our client. You will support the annual enrollment process for patients accessing coverage for their prescribed medications through inbound and...
Call Center Representative - Medical
- Winter Haven, FL (7 miles from Lakeland, FL)
- 29 days ago
- Winter Haven, FL (7 miles from Lakeland, FL)
- 29 days ago
MINIMAL QUALIFICATIONS: Education: High School Graduate or GED Experience: 18 months scheduling appointments in an office environment or Call Center experience....
$15.50/Hr. Patient Support Representative (Call Center)
- Lakeland, FL
- 30+ days ago
- Lakeland, FL
- 30+ days ago
Previous Call Center experience. (1 + year preferred) Previous experience with high-volume calls - Good communication skills (verbal and written) Computer proficient (able to learn new software and...
- Bartow, FL (8 miles from Lakeland, FL)
- 45+ days ago
- Bartow, FL (8 miles from Lakeland, FL)
- 45+ days ago
Cellular Sales Call Center Representative Customer Service | Business Development Are you determined to grow your job into a career, in a fast-paced thriving environment?...
Demographic Data for Lakeland, FL
Moving to Lakeland, FL? Find some basic demographic data about Lakeland, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Lakeland, FL
Highest Education Level
Call Center Representatives in Lakeland, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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