Customer Service Representative Jobs in West Covina, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Veterinary Customer Service Representative
- Eagle Rock Pet Care
- Los Angeles, CA (18 miles from West Covina, CA)
- 1 hour ago
- Eagle Rock Pet Care
- Los Angeles, CA (18 miles from West Covina, CA)
- 1 hour ago
Qualifications We're looking for: Customer Service Representative or Receptionist with a minimum of 1-year veterinary experience preferred Compassionate and calm team player Ability to multi-task Strong...
Associate Agent Customer Service Representative
- Liberty Mutual Insurance
- Los Angeles, CA (18 miles from West Covina, CA)
- 1 day ago
- Liberty Mutual Insurance
- Los Angeles, CA (18 miles from West Covina, CA)
- 1 day ago
The Agent Customer Service Representative provides support and ease of doing business for our independent agents through offering complete and accurate information while providing a superb experience...
Remote Work- Christi Liang Insurance Agency, Inc
- Walnut, CA (6 miles from West Covina, CA)
- 1 day ago
- Christi Liang Insurance Agency, Inc
- Walnut, CA (6 miles from West Covina, CA)
- 1 day ago
Call Resolution experience Call center experience Inbound service standards Service sales knowledge Customer service management skills Nice to Have Skills: Payment processing experience First In, First...
Veterinary Customer Service Representative
- Montebello Veterinary Hospital
- Montebello, CA (10 miles from West Covina, CA)
- 11 days ago
- Montebello Veterinary Hospital
- Montebello, CA (10 miles from West Covina, CA)
- 11 days ago
Company Description Montebello Veterinary Hospital is the real deal - 45+ years of trusted care, generations of loyal clients, and a team that's all in on making every day count. Our services...
- Los Angeles, CA (18 miles from West Covina, CA)
- 14 hours ago
- Los Angeles, CA (18 miles from West Covina, CA)
- 14 hours ago
Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...
Customer Service Representative
- Los Angeles, CA (18 miles from West Covina, CA)
- 8 days ago
- Los Angeles, CA (18 miles from West Covina, CA)
- 8 days ago
Staples is business to business.Youre what binds us together. Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies....
- Ontario, CA (16 miles from West Covina, CA)
- 1 hour ago
- Ontario, CA (16 miles from West Covina, CA)
- 1 hour ago
Company Description: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide...
Receptionist/Customer Service-Bilingual Armenian
- Glendale, CA (21 miles from West Covina, CA)
- 5 hours ago
- Glendale, CA (21 miles from West Covina, CA)
- 5 hours ago
Great Opportunity, Bilingual Armenian, Meet, greet customers, professionally, courteous with compassion, take information over the phone, data entry, file, email, outlook, company will train,...
- Santa Fe Springs, CA (12 miles from West Covina, CA)
- 5 hours ago
- Santa Fe Springs, CA (12 miles from West Covina, CA)
- 5 hours ago
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply...
- Los Angeles, CA (18 miles from West Covina, CA)
- 9 hours ago
- Los Angeles, CA (18 miles from West Covina, CA)
- 9 hours ago
Client Service Associate Los Angeles, CA $60,000 - 80,000 An established, innovative Investment Firm is looking to expand their team by adding a Client Service professional! The team is looking...
Customer Service Rep(08355) - 9443 Las Tunas Dr.
- Temple City, CA (6 miles from West Covina, CA)
- 10 hours ago
- Temple City, CA (6 miles from West Covina, CA)
- 10 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.....
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
- Los Angeles, CA (18 miles from West Covina, CA)
- 11 hours ago
- Los Angeles, CA (18 miles from West Covina, CA)
- 11 hours ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
Customer Service Rep(07792) - 348 W. Huntington Dr.
- Monrovia, CA (6 miles from West Covina, CA)
- 11 hours ago
- Monrovia, CA (6 miles from West Covina, CA)
- 11 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.....
Customer Service Rep(07743) - 1017 Fair Oaks Ave
- South Pasadena, CA (12 miles from West Covina, CA)
- 11 hours ago
- South Pasadena, CA (12 miles from West Covina, CA)
- 11 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.....
Customer Service Rep(07823) - 413 W. Las Tunas Dr.
- San Gabriel, CA (9 miles from West Covina, CA)
- 11 hours ago
- San Gabriel, CA (9 miles from West Covina, CA)
- 11 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.....
Demographic Data for West Covina, CA
Moving to West Covina, CA? Find some basic demographic data about West Covina, CA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in West Covina, CA
Highest Education Level
Customer Service Representatives in West Covina, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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