Customer Service Representative Jobs in Sunnyvale, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- Palo Alto, CA (8 miles from Sunnyvale, CA)
- moments ago
- Palo Alto, CA (8 miles from Sunnyvale, CA)
- moments ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
- Fremont, CA (12 miles from Sunnyvale, CA)
- 4 hours ago
- Fremont, CA (12 miles from Sunnyvale, CA)
- 4 hours ago
About the Role: We are looking for a proactive and detail-oriented Customer Service Representative with experience in handling purchase orders and understanding bill of materials (BOM)....
Store Customer Service Specialist
- Cupertino, CA (7 miles from Sunnyvale, CA)
- 9 hours ago
- Cupertino, CA (7 miles from Sunnyvale, CA)
- 9 hours ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Rep(07925) - 100 FIFTH AVE
- Redwood City, CA (13 miles from Sunnyvale, CA)
- 13 hours ago
- Redwood City, CA (13 miles from Sunnyvale, CA)
- 13 hours ago
Company Description Job Description Excellent customer service skills. The ability to work well under pressure. A sense of urgency to do your job well in a fast paced environment. Good teamwork...
Customer Service Rep(07930) - 240B CAMBRIDGE AVE
- Palo Alto, CA (8 miles from Sunnyvale, CA)
- 13 hours ago
- Palo Alto, CA (8 miles from Sunnyvale, CA)
- 13 hours ago
Company Description Job Description Excellent customer service skills. The ability to work well under pressure. A sense of urgency to do your job well in a fast paced environment. Good teamwork...
- Los Gatos, CA (11 miles from Sunnyvale, CA)
- 13 hours ago
- Los Gatos, CA (11 miles from Sunnyvale, CA)
- 13 hours ago
Customer Service Rep About the Role: As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work....
Full -Time Client Services Representative
- Campbell, CA (8 miles from Sunnyvale, CA)
- 20 hours ago
- Campbell, CA (8 miles from Sunnyvale, CA)
- 20 hours ago
Property management firm located in Campbell specializing in providing professional management to community associations seeking permanent Full -Time Client Services Representative. This position...
Tactical Loss Prevention Customer Service Associate II
- San Jose, CA (7 miles from Sunnyvale, CA)
- 21 hours ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 21 hours ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Service Associate - Temporary
- Scotts Valley, CA (23 miles from Sunnyvale, CA)
- 21 hours ago
- Scotts Valley, CA (23 miles from Sunnyvale, CA)
- 21 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Store Customer Service Specialist
- Cupertino, CA (7 miles from Sunnyvale, CA)
- 2 days ago
- Cupertino, CA (7 miles from Sunnyvale, CA)
- 2 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service & E-Commerce Team Trainer (Customer Service, In-Store Shopper)
- San Carlos, CA (15 miles from Sunnyvale, CA)
- 2 days ago
- San Carlos, CA (15 miles from Sunnyvale, CA)
- 2 days ago
In addition to primary team duties, the Team Trainer supports high engagement, productivity, and retention of New Members by organizing and delivering quality training on their home team. Team...
CA-Member Service Representative II
- Permanente, CA (7 miles from Sunnyvale, CA)
- 2 days ago
- Permanente, CA (7 miles from Sunnyvale, CA)
- 2 days ago
Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the...
Sr. Associate, Customer Service
- Pleasanton, CA (19 miles from Sunnyvale, CA)
- 2 days ago
- Pleasanton, CA (19 miles from Sunnyvale, CA)
- 2 days ago
Pleasanton : 6101 Stoneridge Dr ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged...
Retail Customer Service Associate
- Los Gatos, CA (11 miles from Sunnyvale, CA)
- 2 days ago
- Los Gatos, CA (11 miles from Sunnyvale, CA)
- 2 days ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Pharmacy Customer Service Associate
- San Leandro, CA (23 miles from Sunnyvale, CA)
- 3 days ago
- San Leandro, CA (23 miles from Sunnyvale, CA)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Demographic Data for Sunnyvale, CA
Moving to Sunnyvale, CA? Find some basic demographic data about Sunnyvale, CA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Sunnyvale, CA
Highest Education Level
Customer Service Representatives in Sunnyvale, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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