Customer Service Specialist

Job Title: Customer Service Support Specialist
Location(s): CA – San Jose
Fulltime

Required Qualifications:
• High School Diploma or equivalent
• Minimum of three (3) years of related work experience; college degree in business or marketing desired but not required.
• Minimum of three (3) years of demonstrated customer service experience, self-starter with stellar customer service skills.
• Minimum of three (3) years demonstrated hands-on experience with ERP systems; Epicor experience is a plus.
• Solid understanding of common industry standard business practices as they relate to Purchase Order Review, Sales Orders, and Order Management.
• Intermediate to advanced Microsoft Office proficiency is required in Word, Excel, PowerPoint and Outlook email and Teams.
• Above average and demonstrated customer service, organizational and communication skills (written, verbal, active listening and interpersonal) are required.
Demonstrated ability to actively listen, effectively read and comprehend, write, and clearly speak in English and interface with internal and external customers.
• Ability to work onsite under limited supervision and use own initiative.
• Must be able to independently multi-task and work in a fast-paced environment where communication and problem solving are essential to meeting the customer’s needs and expectations on a regular basis.
• Excellent attention to detail and proven organizational skills.
• Excellent time management skills and ability to prioritize work effectively while consistently meeting deadlines.
• Proven ability to influence and maintain positive working relationships.