Customer Service Representative Jobs in Santa Rosa, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Counter Sales Associate & Tool Repair Technician
- DHC Supplies, Inc.
- Santa Rosa, CA (4 miles from Santa Rosa, CA)
- 6 days ago
- DHC Supplies, Inc.
- Santa Rosa, CA (4 miles from Santa Rosa, CA)
- 6 days ago
Join Our Team as a Counter Sales Representative and Tool Repairer. Are you passionate about providing exceptional customer service and have a knack for repairing tools? DHC Supplies, Inc. is...
Party Event Coordinator - Part Time Customer Service Team Member
- Petaluma, CA (16 miles from Santa Rosa, CA)
- 1 day ago
- Petaluma, CA (16 miles from Santa Rosa, CA)
- 1 day ago
Store - PETALUMA, CAPlan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver...
Part Time Customer Service Team Member
- Petaluma, CA (16 miles from Santa Rosa, CA)
- 1 day ago
- Petaluma, CA (16 miles from Santa Rosa, CA)
- 1 day ago
Store - PETALUMA, CADeliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience....
Customer Service Representative
- Petaluma, CA (16 miles from Santa Rosa, CA)
- 2 days ago
- Petaluma, CA (16 miles from Santa Rosa, CA)
- 2 days ago
Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service....
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Part-Time Designer/Picture Framer - Customer Service Team Member
- Petaluma, CA (16 miles from Santa Rosa, CA)
- 10 days ago
- Petaluma, CA (16 miles from Santa Rosa, CA)
- 10 days ago
Store - PETALUMA, CABuild customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what theyre looking for. Provide a...
- Windsor, CA (6 miles from Santa Rosa, CA)
- 10 days ago
- Windsor, CA (6 miles from Santa Rosa, CA)
- 10 days ago
Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their...
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Store Customer Service Specialist
- Sonoma, CA (22 miles from Santa Rosa, CA)
- 23 days ago
- Sonoma, CA (22 miles from Santa Rosa, CA)
- 23 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Agriculture Customer Service Representative - Healdsburg, CA
- Healdsburg, CA (13 miles from Santa Rosa, CA)
- 27 days ago
- Healdsburg, CA (13 miles from Santa Rosa, CA)
- 27 days ago
As a Customer Service Representative, youll be at the heart of our operationsprocessing orders, supporting sales, managing inventory, and ensuring every customer interaction is accurate, timely, and...
Client Service Specialist - Float Retail Banking Group Santa Rosa,California **Description** **About Us:** At Umpqua, we create a great place to work by offering a unique brand of relationship...
Customer Service & E-Commerce Associate Team Leader Full-Time
- Kenwood, CA (13 miles from Santa Rosa, CA)
- 28 days ago
- Kenwood, CA (13 miles from Santa Rosa, CA)
- 28 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
City/State Harrisonburg, VA Work Shift Multiple shifts available Overview: Sentara Health is hiring a Customer Service Rep I for Sentara Patient Accounting in Harrisonburg, VA! Status: Full-Time...
Demographic Data for Santa Rosa, CA
Moving to Santa Rosa, CA? Find some basic demographic data about Santa Rosa, CA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Santa Rosa, CA
Highest Education Level
Customer Service Representatives in Santa Rosa, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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