Customer Service Representative Jobs in Santa Rosa, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store - SANTA ROSA, CA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience....
Customer Service Agent, Cross Functional (Part-Time)
- Santa Rosa, CA
- 14 hours ago
- Santa Rosa, CA
- 14 hours ago
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the...
Party Host - Customer Service Team Member
- Petaluma, CA (16 miles from Santa Rosa, CA)
- 21 hours ago
- Petaluma, CA (16 miles from Santa Rosa, CA)
- 21 hours ago
Store - PETALUMA, CAPlan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver...
Front Counter / Customer Service /Kitchen Help
- Sebastopol, CA (6 miles from Santa Rosa, CA)
- 2 days ago
- Sebastopol, CA (6 miles from Santa Rosa, CA)
- 2 days ago
Fast pace Diner in Sebastopol looking to hire immediately above position, this is family owned business, we take pride in our long lasting Diner with strong customer base. Been in business for...
Be part of an amazing story Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout...
Hiring Now! Customer Service - $19 to $21 plus tips
- Santa Rosa, CA
- 5 days ago
- Santa Rosa, CA
- 5 days ago
We are looking for someone who love speaking to guests and does well working in a team environment. You are responsible for making sure every guest leaves happy by quality checking their vehicle...
Retail Customer Service Associate
- Petaluma, CA (16 miles from Santa Rosa, CA)
- 5 days ago
- Petaluma, CA (16 miles from Santa Rosa, CA)
- 5 days ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Retail Loss Prevention Customer Service Associate II
- Petaluma, CA (16 miles from Santa Rosa, CA)
- 11 days ago
- Petaluma, CA (16 miles from Santa Rosa, CA)
- 11 days ago
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Windsor, CA (6 miles from Santa Rosa, CA)
- 15 days ago
- Windsor, CA (6 miles from Santa Rosa, CA)
- 15 days ago
Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their...
Customer Service & E-Commerce Supervisor - Full Time
- Santa Rosa, CA
- 16 days ago
- Santa Rosa, CA
- 16 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Tactical Loss prevention Customer Service
- Petaluma, CA (16 miles from Santa Rosa, CA)
- 18 days ago
- Petaluma, CA (16 miles from Santa Rosa, CA)
- 18 days ago
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Petcare East Veterinary Hospital in Santa Rosa, Ca, we take our mission statement...
Customer Service Representative
- Petaluma, CA (16 miles from Santa Rosa, CA)
- 22 days ago
- Petaluma, CA (16 miles from Santa Rosa, CA)
- 22 days ago
Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service....
Demographic Data for Santa Rosa, CA
Moving to Santa Rosa, CA? Find some basic demographic data about Santa Rosa, CA below.
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Salary for Customer Service Representative Jobs in Santa Rosa, CA
Highest Education Level
Customer Service Representatives in Santa Rosa, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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