Office/Customer Service/Production Position

Office/Customer Service/Production Position
Byron White Formulas

Here is your opportunity to earn a good wage, help people and work with our positive team members. We are committed to making a difference in peoples lives! Join our stable company, which has been in business successfully since 2012.

What We Do: We manufacture and sell a high-grade brand of herbal formulas globally. Our mission is to provide clinically effective herbal formulas to help people regain their health.

What We are Looking for:
You have excellent customer service skills and care about meeting the needs of our practitioners. You are well organized and enjoy completing tasks efficiently and professionally.
You have excellent attention to details and are committed to accuracy in the tasks preformed. You enjoy working as a team member. We are willing to train the right person.

What we are offering: This is a full-time position in Santa Rosa.

The compensation is $23 an hour DOE
The benefits include paid health insurance, dental, vision and life insurance, vacation pay, sick leave and paid holidays.
Paid half an hour lunch break and a supportive, engaging work environment.

To apply please submit:
Cover Letter and Resume (required.) Please let us know your reasons for wanting to work at Byron White Formulas and why you think you would be a good fit for the position. Please include your letters of recommendation.

Preferred Qualifications and Skills:

Experience working in an office environment
Should be computer literate
Have experience with eCommerce and software experience with MS office
Experience with natural health care is helpful.
Excellent verbal and written communication skills
Detail oriented
Excellent time management and the ability to prioritize
Proficient skills in organization, sorting and filing
Works well independently and as a team.
Excellent problem-solving skills.
Punctual and on time
Ability to maintain accurate records.
Enjoy working with clients and the ability to resolve issues in a supportive effective manner.

Duties and Responsibilities include:

Assisting in the office:
Answering phone calls from practitioners
Managing orders by phone or fax promptly and efficiently while providing excellent customer service.
Processing orders through our ecommerce system.
Answering emails promptly and using template letters for practitioners requesting an account.
Creating client files and enabling their accounts.
Maintaining accurate customer account records and performing follow-up.
Working with our shipping system and setting up international shipping.
Dealing with issues that arise with orders and finding solutions.
Communicating with the lab, production and shipping team, assisting when needed.

Production:
Stirring and bottling formulas
Labeling
Boxing and shipping formulas
Filling out detailed forms and maintaining accurate records

Additional Requirements

Non-smoker and does not wear perfume, hairspray, essential oils or scented lotions before or during work.
Ability to sit or stand on feet for extended periods of time.

Byron White Formulas, Inc is an equal opportunity employer.