Customer Service Representative Jobs in Pomona, CA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 480 Jobs
Eagle Rock Pet Care

Veterinary Customer Service Representative

Qualifications We're looking for: Customer Service Representative or Receptionist with a minimum of 1-year veterinary experience  preferred Compassionate and calm team player Ability to multi-task Strong...

Liberty Mutual Insurance

Associate Agent Customer Service Representative

The Agent Customer Service Representative provides support and ease of doing business for our independent agents through offering complete and accurate information while providing a superb experience...

Remote Work

Customer Service

Call Resolution experience Call center experience Inbound service standards Service sales knowledge Customer service management skills Nice to Have Skills: Payment processing experience First In, First...

Montebello Veterinary Hospital

Veterinary Customer Service Representative

Company Description Montebello Veterinary Hospital  is the real deal - 45+ years of trusted care, generations of loyal clients, and a team that's all in on making every day count. Our services...

Customer Advocate

  • Los Angeles, CA (24 miles from Pomona, CA)
  • 1 day ago
  • Los Angeles, CA (24 miles from Pomona, CA)
  • 1 day ago

Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...

Customer Service/Sales

  • Mira Loma, CA (16 miles from Pomona, CA)
  • 3 hours ago
  • Mira Loma, CA (16 miles from Pomona, CA)
  • 3 hours ago

**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...

Remote Bilingual Customer Service Representative English/Spanish

  • Los Angeles, CA (24 miles from Pomona, CA)
  • 3 hours ago
  • Los Angeles, CA (24 miles from Pomona, CA)
  • 3 hours ago

We are seeking enthusiastic and organized individuals to join our team as Remote Customer Service Representatives....

Remote Work

Customer Service Rep

  • Los Angeles, CA (24 miles from Pomona, CA)
  • 3 hours ago
  • Los Angeles, CA (24 miles from Pomona, CA)
  • 3 hours ago

hourly:25-35hr employment type:full time experience level:none job title: door to door commission:1 percent of sale we need customer service reps to explain our company to surrounding homeowners...

Amazon Locker+ Customer Service Associate

  • La Habra, CA (8 miles from Pomona, CA)
  • 6 hours ago
  • La Habra, CA (8 miles from Pomona, CA)
  • 6 hours ago

Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...

Customer Account Rep

  • Anaheim, CA (12 miles from Pomona, CA)
  • 7 hours ago
  • Anaheim, CA (12 miles from Pomona, CA)
  • 7 hours ago

**Job Title: Customer Account Representative** **Location:** [Company Location] **Job Type:** [Full-Time/Part-Time/Remote] **Department:** [Department Name] **Reports To:** [Supervisor/Manager...

Customer Service Representative

  • Fontana, CA (23 miles from Pomona, CA)
  • 11 hours ago
  • Fontana, CA (23 miles from Pomona, CA)
  • 11 hours ago

Position: Customer service representative Shift: First shift 6 :00a m ; 2 :30pm, Monday-Friday Pay $22.00 In addition to the general job description below, the ideal candidate will also possess the...

Customer Service Rep(07815) - 21001 Sherman Way

  • Los Angeles, CA (24 miles from Pomona, CA)
  • 11 hours ago
  • Los Angeles, CA (24 miles from Pomona, CA)
  • 11 hours ago

Customer Service Rep(07815) - 21001 Sherman Way 3.4 3.4 out of 5 stars 21001 Sherman Way Ste 16, Canoga Park, CA 91303 Job Description Job Duties Operate all equipment. Stock ingredients from...

Customer Service Rep(08682) - 6622 Irvine Center Drive

  • Irvine, CA (17 miles from Pomona, CA)
  • 12 hours ago
  • Irvine, CA (17 miles from Pomona, CA)
  • 12 hours ago

Job Duties Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete...

Customer Service Rep(07845) - 13205 Whittier Blvd

  • Whittier, CA (11 miles from Pomona, CA)
  • 12 hours ago
  • Whittier, CA (11 miles from Pomona, CA)
  • 12 hours ago

Customer Service Rep(07845) - 13205 Whittier Blvd Domino's Franchise - 3.4 Whittier, CA Job Details Full-time Estimated: $37.2K - $42K a year 5 hours ago Qualifications Writing skills Computer...

Customer Service Rep(07866) - 17650 Chatsworth St

  • Los Angeles, CA (24 miles from Pomona, CA)
  • 12 hours ago
  • Los Angeles, CA (24 miles from Pomona, CA)
  • 12 hours ago

Customer Service Rep(07866) - 17650 Chatsworth St Domino's Franchise - 3.4 Granada Hills, CA Job Details Full-time Estimated: $38.6K - $43.1K a year 10 hours ago Qualifications Writing skills...

Demographic Data for Pomona, CA

Moving to Pomona, CA? Find some basic demographic data about Pomona, CA below.

Local
National
39,536,271
996,598

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...
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Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Pomona, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Pomona, CA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Pomona, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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