Call Center Representative Jobs in Pomona, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Los Angeles, CA (24 miles from Pomona, CA)
- 7 hours ago
- Los Angeles, CA (24 miles from Pomona, CA)
- 7 hours ago
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Provider Call Center Representative
- Rancho Cucamonga, CA (16 miles from Pomona, CA)
- 13 hours ago
- Rancho Cucamonga, CA (16 miles from Pomona, CA)
- 13 hours ago
Join our dynamic team as a Provider Call Center Representative at IEHP!...
Call Center Representative/Call Agent I
- Fountain Valley, CA (21 miles from Pomona, CA)
- 1 day ago
- Fountain Valley, CA (21 miles from Pomona, CA)
- 1 day ago
Title\: Call Center Representative/Call Agent I Location\: Fountain Valley Department\: Navigation Center Status\: Full-Time/ Predominantly Remote Shift\: 8 hrs shifts/Variable Pay Range\: $22.50/hr...
Call Center Representative/Call Agent I PD
- Fountain Valley, CA (21 miles from Pomona, CA)
- 1 day ago
- Fountain Valley, CA (21 miles from Pomona, CA)
- 1 day ago
Call center experience necessary in a fast-paced setting. Excellent computer and typing skills are necessary....
Care Center Representative (Call Center)
- Irvine, CA (17 miles from Pomona, CA)
- 2 days ago
- Irvine, CA (17 miles from Pomona, CA)
- 2 days ago
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
Take inbound calls regarding property tax related questions Outbound calls for follow up with customer Goal 20-40 calls per day; lengthy calls Will receive faxes and emails that will require...
Contact Center Representative III (Tuesday - Saturday)
- Duarte, CA (13 miles from Pomona, CA)
- 4 days ago
- Duarte, CA (13 miles from Pomona, CA)
- 4 days ago
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's...
Call Center Representative - Downtown LA (weekend graveyard)
- Los Angeles, CA (24 miles from Pomona, CA)
- 7 days ago
- Los Angeles, CA (24 miles from Pomona, CA)
- 7 days ago
Being a Call Center Representative offers flexible scheduling....
- Anaheim, CA (12 miles from Pomona, CA)
- 9 days ago
- Anaheim, CA (12 miles from Pomona, CA)
- 9 days ago
Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment,...
Medical Office Call Center Representative
- Los Angeles, CA (24 miles from Pomona, CA)
- 12 days ago
- Los Angeles, CA (24 miles from Pomona, CA)
- 12 days ago
Work Location : In person Crear una alerta de empleo para esta busqueda Call Center Representative Los Angeles, California, United States Crear...
- Seal Beach, CA (22 miles from Pomona, CA)
- 12 days ago
- Seal Beach, CA (22 miles from Pomona, CA)
- 12 days ago
Basic Knowledge, Skills and Abilities Call Center Associate candidates with previous banking or call center experience are preferred Knowledge of banking products and services Excellent customer service...
Healthcare Call Center Representative
- West Covina, CA (8 miles from Pomona, CA)
- 13 days ago
- West Covina, CA (8 miles from Pomona, CA)
- 13 days ago
Healthcare Call Center Representative TEKsystems $18.00 - $21.00 / hr life insurance, sick time, 401(k), retirement plan United States, California, West Covina Aug 06, 2025 *Description* Inbound and...
Dental Call Center Representative University of Southern California (USC)
- Los Angeles, CA (24 miles from Pomona, CA)
- 13 days ago
- Los Angeles, CA (24 miles from Pomona, CA)
- 13 days ago
The Call Center Representative is responsible for posting notes in client records, scheduling and confirming follow up appointments....
Call Center Representative (PSR)
- Los Angeles, CA (24 miles from Pomona, CA)
- 14 days ago
- Los Angeles, CA (24 miles from Pomona, CA)
- 14 days ago
-Experience verifying insurances -Basic experience with Excel and standard workbooks -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)...
Healthcare Call Center Representative
- Tustin, CA (17 miles from Pomona, CA)
- 14 days ago
- Tustin, CA (17 miles from Pomona, CA)
- 14 days ago
Job Title: Healthcare Call Center Representative Salary: $19-24 per hour DOE Location: Treehaven Openings: 1 Position Purpose: The Contact Center Representative at Families Together of Orange County...
Demographic Data for Pomona, CA
Moving to Pomona, CA? Find some basic demographic data about Pomona, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Pomona, CA
Highest Education Level
Call Center Representatives in Pomona, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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