Customer Service Representative Jobs in Palo Alto, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Attendant I - Sports Center
- Cupertino, CA (10 miles from Palo Alto, CA)
- 10 hours ago
- Cupertino, CA (10 miles from Palo Alto, CA)
- 10 hours ago
THIS RECRUITMENT IS OPEN UNTIL FILLED AND MAY CLOSE AT ANY TIME. The City of Cupertino Parks and Recreation Department has positions open at the Sports Center. Shifts will include weekdays,...
JetX Car Wash Sales and Customer Service Rep - Immediate Opening
- Fremont, CA (12 miles from Palo Alto, CA)
- 16 hours ago
- Fremont, CA (12 miles from Palo Alto, CA)
- 16 hours ago
JetX Car Wash Sales and Customer Service Representative Location: Fremont About Us: We are a fast-growing car wash company expanding its footprint in northern California....
Store Customer Service Specialist
- Oakland, CA (23 miles from Palo Alto, CA)
- 16 hours ago
- Oakland, CA (23 miles from Palo Alto, CA)
- 16 hours ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Rep(08388) - 3300 e castro valley blvd suite G
- Castro Valley, CA (21 miles from Palo Alto, CA)
- 1 day ago
- Castro Valley, CA (21 miles from Palo Alto, CA)
- 1 day ago
Excellent customer service skills. The ability to work well under pressure. A sense of urgency to do your job well in a fast paced environment. Good teamwork skills. Ability to communicate with...
Customer Service Rep(07919) - 1301C Palmetto Avenue
- Pacifica, CA (21 miles from Palo Alto, CA)
- 1 day ago
- Pacifica, CA (21 miles from Palo Alto, CA)
- 1 day ago
Company Description Job Description The following general description applies to all hourly store team members. Please read the detailed information listed below. Job Duties Operate all equipment...
- Fremont, CA (12 miles from Palo Alto, CA)
- 2 days ago
- Fremont, CA (12 miles from Palo Alto, CA)
- 2 days ago
Position Type: Regular Your opportunity At Schwab, youre empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo...
Customer Support Representative
- San Jose, CA (15 miles from Palo Alto, CA)
- 2 days ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 2 days ago
Customer Support Representative Dometic is a global outdoor tech company on a mission to make mobile living easy. Leveraging our core expertise in cooling, heating, power & electronics, mobility,...
Customer Service Representative
- San Jose, CA (15 miles from Palo Alto, CA)
- 2 days ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 2 days ago
Responsible for representing the Stryker brand by supporting our customers daily with all requests over the phone, email, and through assigned cases. Booking repair orders for company divisions...
Customer Service Representative - Repairs
- San Jose, CA (15 miles from Palo Alto, CA)
- 2 days ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 2 days ago
Customer Support Specialist - Repair Services In this role, you'll be the voice of our clients brandsupporting customers and field representatives with repair order inquiries, updates, and...
Retail Customer Service Associate
- San Mateo, CA (12 miles from Palo Alto, CA)
- 2 days ago
- San Mateo, CA (12 miles from Palo Alto, CA)
- 2 days ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Retail Customer Service Representative/Cashier
- Santa Clara, CA (12 miles from Palo Alto, CA)
- 2 days ago
- Santa Clara, CA (12 miles from Palo Alto, CA)
- 2 days ago
We are currently seeking a self-motivated, results oriented, full- and part-time RETAIL CUSTOMER SERVICE REPRESENTATIVES/CASHIERS....
Client Service Representative I/Floater
- Castro Valley, CA (21 miles from Palo Alto, CA)
- 2 days ago
- Castro Valley, CA (21 miles from Palo Alto, CA)
- 2 days ago
Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team...
Customer Service Representative
- Hayward, CA (16 miles from Palo Alto, CA)
- 2 days ago
- Hayward, CA (16 miles from Palo Alto, CA)
- 2 days ago
About the Role Pay Range: $19.50 To $22.50 Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- San Mateo, CA (12 miles from Palo Alto, CA)
- 3 days ago
- San Mateo, CA (12 miles from Palo Alto, CA)
- 3 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared...
Insurance Agent (Sales, Customer Service)
- South San Francisco, CA (21 miles from Palo Alto, CA)
- 3 days ago
- South San Francisco, CA (21 miles from Palo Alto, CA)
- 3 days ago
Pay Range: $60000 - $160000 / year Sign-On Bonus Opportunity of up to $3,500* Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling-...
Demographic Data for Palo Alto, CA
Moving to Palo Alto, CA? Find some basic demographic data about Palo Alto, CA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Palo Alto, CA
Highest Education Level
Customer Service Representatives in Palo Alto, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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