Customer Service Representative Jobs in Palo Alto, CA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Tama Veterinary Hospital
- Milpitas, CA (18 miles from Palo Alto, CA)
- 6 days ago
- Tama Veterinary Hospital
- Milpitas, CA (18 miles from Palo Alto, CA)
- 6 days ago
Job description: Tama Veterinary Hospital is an AAHA-accredited Small Animal veterinary hospital. We offer a warm, friendly, outgoing atmosphere where our main goal is to provide compassionate...
Sr. Member Service Rep - Spanish Bilingual
- AJI Search
- San Jose, CA (20 miles from Palo Alto, CA)
- 7 days ago
- AJI Search
- San Jose, CA (20 miles from Palo Alto, CA)
- 7 days ago
Strong customer service skills — call center experience a plus. Comfort working with diverse communities. Ability to travel between San Jose and Monterey (2 Thursday per month)....
- South San Francisco, CA (21 miles from Palo Alto, CA)
- 19 days ago
- South San Francisco, CA (21 miles from Palo Alto, CA)
- 19 days ago
Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...
Customer Service Representative
- San Jose, CA (15 miles from Palo Alto, CA)
- 10 hours ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 10 hours ago
Position: Second (2nd) Shift Customer Service Representative Shift: 2:30pm ; 11:00pm, Monday-Friday Pay: $28.50per hour Shift premium: $1.50 per hour Additional Incentives:Eligible for attendance bonus...
Part Time Customer Service Sales Associate
- Oakland, CA (23 miles from Palo Alto, CA)
- 11 hours ago
- Oakland, CA (23 miles from Palo Alto, CA)
- 11 hours ago
The Dollar/Thrifty Part Time Customer Service Sales Associate consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and...
Customer Service Associate - Temporary
- San Leandro, CA (18 miles from Palo Alto, CA)
- 11 hours ago
- San Leandro, CA (18 miles from Palo Alto, CA)
- 11 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative - Hillsdale Shopping Center
- San Mateo, CA (12 miles from Palo Alto, CA)
- 11 hours ago
- San Mateo, CA (12 miles from Palo Alto, CA)
- 11 hours ago
This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and friendly...
Early Morning Stocker/Customer Service-Seasonal
- San Mateo, CA (12 miles from Palo Alto, CA)
- 16 hours ago
- San Mateo, CA (12 miles from Palo Alto, CA)
- 16 hours ago
Early Morning Stocker/Customer Service-Seasonal 3.4 3.4 out of 5 stars San Mateo, CA $18.80 - $25.30 an hour - Part-time Michaels Stores 11,782 reviews $18.80 - $25.30 an hour - Part-time Store -...
Client Service Specialist $22-24/hour
- Fremont, CA (12 miles from Palo Alto, CA)
- 16 hours ago
- Fremont, CA (12 miles from Palo Alto, CA)
- 16 hours ago
We're sorry the job you are trying to apply for has been filled. Maybe you would like to consider the Categories below : Be the First to Apply view Previous slide view Next Slide Las Vegas/Reno...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Full Time
- San Mateo, CA (12 miles from Palo Alto, CA)
- 19 hours ago
- San Mateo, CA (12 miles from Palo Alto, CA)
- 19 hours ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Retail Customer Service Associate
- San Jose, CA (15 miles from Palo Alto, CA)
- 21 hours ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 21 hours ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
- Cupertino, CA (10 miles from Palo Alto, CA)
- 21 hours ago
- Cupertino, CA (10 miles from Palo Alto, CA)
- 21 hours ago
Overall Function of a Retail Customer Service Representative (Cashier): Customer Service Representatives champion the PGA TOUR Superstore 'Customer First' philosophy by providing a great checkout experience...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
- San Mateo, CA (12 miles from Palo Alto, CA)
- 22 hours ago
- San Mateo, CA (12 miles from Palo Alto, CA)
- 22 hours ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
NEW JOB OFFERED - Customer Success Representative
- Oakland, CA (23 miles from Palo Alto, CA)
- 1 day ago
- Oakland, CA (23 miles from Palo Alto, CA)
- 1 day ago
Join Our Team of Exceptional Customer Success Representatives! We are one of Californias highest rated kitchen and bath remodeling companies seeking passionate and talented individuals with...
- Mountain View, CA (5 miles from Palo Alto, CA)
- 1 day ago
- Mountain View, CA (5 miles from Palo Alto, CA)
- 1 day ago
Location: On-site - Mountain View, CA (Onsite) Salary Range: Competitive and commensurate with experience Introduction Join our dynamic team where you will provide essential administrative support...
Demographic Data for Palo Alto, CA
Moving to Palo Alto, CA? Find some basic demographic data about Palo Alto, CA below.
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Salary for Customer Service Representative Jobs in Palo Alto, CA
Highest Education Level
Customer Service Representatives in Palo Alto, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Restocking
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Courteous
- Willingness To Learn
- Customer Satisfaction
- Loading & Unloading
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Decision Making
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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