Customer Service Representative Jobs in Garden Grove, CA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 519 Jobs
Eagle Rock Pet Care

Veterinary Customer Service Representative

Qualifications We're looking for: Customer Service Representative or Receptionist with a minimum of 1-year veterinary experience  preferred Compassionate and calm team player Ability to multi-task Strong...

Liberty Mutual Insurance

Associate Agent Customer Service Representative

The Agent Customer Service Representative provides support and ease of doing business for our independent agents through offering complete and accurate information while providing a superb experience...

Remote Work

Customer Service

Call Resolution experience Call center experience Inbound service standards Service sales knowledge Customer service management skills Nice to Have Skills: Payment processing experience First In, First...

Montebello Veterinary Hospital

Veterinary Customer Service Representative

Company Description Montebello Veterinary Hospital  is the real deal - 45+ years of trusted care, generations of loyal clients, and a team that's all in on making every day count. Our services...

Bilingual Immediate Customer Service

  • Chino, CA (19 miles from Garden Grove, CA)
  • 2 hours ago
  • Chino, CA (19 miles from Garden Grove, CA)
  • 2 hours ago

un Bilingual Immediate Customer Service (Fontana) Valley near Sierra compensation: $700-$1,000 Week Immediate customer service position available. Call to book interview if hired start this week....

Customer Service Representative

  • Alhambra, CA (24 miles from Garden Grove, CA)
  • 6 hours ago
  • Alhambra, CA (24 miles from Garden Grove, CA)
  • 6 hours ago

a Customer Service Representative....

Customer Service Receptionist

  • Los Angeles, CA (22 miles from Garden Grove, CA)
  • 7 hours ago
  • Los Angeles, CA (22 miles from Garden Grove, CA)
  • 7 hours ago

FASHIONPHILE is more than just fashion - we're revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes...

Customer Service Representative

  • Irvine, CA (10 miles from Garden Grove, CA)
  • 7 hours ago
  • Irvine, CA (10 miles from Garden Grove, CA)
  • 7 hours ago

The Customer Service Representative assists customers with all aspects of the order taking process, answers questions about products, and processes returns, and works cross functionally across departments...

Customer Service Representative - Work From Home

  • Harbor City, CA (21 miles from Garden Grove, CA)
  • 11 hours ago
  • Harbor City, CA (21 miles from Garden Grove, CA)
  • 11 hours ago

FT Customer Service Representative - Work From Home Location: Harbor City [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service...

Remote Work

Customer Service Representative

  • Corona, CA (21 miles from Garden Grove, CA)
  • 1 day ago
  • Corona, CA (21 miles from Garden Grove, CA)
  • 1 day ago

AppleOne has partnered with a growing HVAC organization to assist them in hiring a Customer Service Representative to join their team!...

Bilingual Licensed Insurance Customer Service

  • La Mirada, CA (10 miles from Garden Grove, CA)
  • 1 day ago
  • La Mirada, CA (10 miles from Garden Grove, CA)
  • 1 day ago

Bilingual Licensed Insurance Customer Service Location: La Mirada, CA, 90638 Salary: $18.0 - $32.0/hour Experience: 1 Year(s) Paul Hernandez - State Farm Agency, located in La Mirada, CA, has an...

Customer Service Representative

  • Covina, CA (21 miles from Garden Grove, CA)
  • 1 day ago
  • Covina, CA (21 miles from Garden Grove, CA)
  • 1 day ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Private Client Services - Associates

  • Los Angeles, CA (22 miles from Garden Grove, CA)
  • 1 day ago
  • Los Angeles, CA (22 miles from Garden Grove, CA)
  • 1 day ago

Associates with 3-9 years of experience with a strong interest in practicing in the Private Client Services industry. Our PCS practice offers an opportunity to gain expertise in and advise on...

Customer Service Representative, Physician Billing - FT/Days

  • Santa Ana, CA (5 miles from Garden Grove, CA)
  • 1 day ago
  • Santa Ana, CA (5 miles from Garden Grove, CA)
  • 1 day ago

The Customer Service Representative is responsible to successfully handle all incoming patient phone calls....

Customer Service Representative

  • Cerritos, CA (10 miles from Garden Grove, CA)
  • 1 day ago
  • Cerritos, CA (10 miles from Garden Grove, CA)
  • 1 day ago

Company DescriptionJohn Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable...

Demographic Data for Garden Grove, CA

Moving to Garden Grove, CA? Find some basic demographic data about Garden Grove, CA below.

Local
National
174,409
3,657
Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Garden Grove, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Garden Grove, CA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Garden Grove, CA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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