Customer Service Representative Jobs in Anchorage, AK
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Essential Duties and Responsibilities: Parts Counter: Ensure Technicians are supplied with parts in a timely manner.. Assist in fielding Service phone calls. Receive, secure and store all parts...
Essential Duties and Responsibilities: Responsible to check out motorhomes to rental clients. Includes such tasks as preparation of rental agreement and associated paperwork. Responsible to check...
ADMINISTRATIVE REPRESENTATIVE III (Customer Service Representative III) - Range 11 / AMEA
- Anchorage, AK
- 9 hours ago
- Anchorage, AK
- 9 hours ago
Open to the general public and any current Municipal employee. This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current...
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Company Alaska Airlines The Team This Customer Service Agent (CSA) Air Freight role works in a warehouse environment assisting customer with cargo needs such as answering inquires, computing cargo...
Retail Store Customer Service - Bilingual Preferred (English & Spanish)
- Anchorage, AK
- 3 days ago
- Anchorage, AK
- 3 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
REQ ID: P25-205661-1 Retail Customer Service Associate Company: FedEx Office Category: Retail Employment Type: Full Time Worker Sub-Type: Regular Remote: No Location: 3210 Denali Street,...
Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a...
Petersburg Petro One hasan immediate opening fora part-time employee to assist customers at the service station. Apply online at[www.petro49.com]( Petro 49, Inc. promotes a smoke-free and...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Petersburg Petro One hasan immediate opening fora part-time employee to assist customers at the service station. Apply online at[www.petro49.com]( Petro 49, Inc. promotes a smoke-free and...
Retail Store Customer Service Specialist - Bilingual Preferred
- Anchorage, AK
- 9 days ago
- Anchorage, AK
- 9 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Motor Vehicle Customer Service Representative 1 (12-5119/12-5371)
- Anchorage, AK
- 11 days ago
- Anchorage, AK
- 11 days ago
Motor Vehicle Customer Service Representative 1 (12-5119/12-5371) Salary $20.21 Hourly Location Anchorage and Eagle River, AK Job Type Full Time Remote Employment Flexible/Hybrid Job Number 50152 Department...
Seasonal Customer Service Agent - Anchorage Airport
- Anchorage, AK
- 12 days ago
- Anchorage, AK
- 12 days ago
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
We understand that our success is driven by our people, which is why we're looking for a Customer Service Representative who shares our passion for excellence and commitment to customer service....
Demographic Data for Anchorage, AK
Moving to Anchorage, AK? Find some basic demographic data about Anchorage, AK below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Anchorage, AK
Highest Education Level
Customer Service Representatives in Anchorage, AK offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Referrals
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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