Customer Service Manager Jobs in West Bend, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Menomonee Falls, WI (22 miles from West Bend, WI)
- 2 days ago
- Menomonee Falls, WI (22 miles from West Bend, WI)
- 2 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Germantown, WI (16 miles from West Bend, WI)
- 5 days ago
- Germantown, WI (16 miles from West Bend, WI)
- 5 days ago
Role Title Customer Service Lead Manager Customer Service Manager Job Summary The Customer Service Lead will be responsible for modeling and promoting Sendik's culture by consistently providing best...
- Fond du Lac, WI (21 miles from West Bend, WI)
- 8 days ago
- Fond du Lac, WI (21 miles from West Bend, WI)
- 8 days ago
Collections Account Manager Do you have a background in management, sales, customer service, customer retention, call center, collections, or a related field? Would you enjoy earning a great...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Grafton, WI (16 miles from West Bend, WI)
- 28 days ago
- Grafton, WI (16 miles from West Bend, WI)
- 28 days ago
If you are a combination of those skills, we have an exciting Customer Service Manager opportunity you may want to consider....
Full-Time Customer Service Supervisor
- Fond du Lac, WI (21 miles from West Bend, WI)
- 30+ days ago
- Fond du Lac, WI (21 miles from West Bend, WI)
- 30+ days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
FT Customer Experience Manager
- Grafton, WI (16 miles from West Bend, WI)
- 90+ days ago
- Grafton, WI (16 miles from West Bend, WI)
- 90+ days ago
Store - MILW-GRAFTON, WI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for West Bend, WI
Moving to West Bend, WI? Find some basic demographic data about West Bend, WI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in West Bend, WI
Highest Education Level
Customer Service Managers in West Bend, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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