Customer Service Manager Jobs in Pleasant Prairie, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Sales Account Manager
- Burlington, WI (21 miles from Pleasant Prairie, WI)
- 12 days ago
- Burlington, WI (21 miles from Pleasant Prairie, WI)
- 12 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
- Lincolnshire, IL (23 miles from Pleasant Prairie, WI)
- 14 days ago
- Lincolnshire, IL (23 miles from Pleasant Prairie, WI)
- 14 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Sales Business Development Representative
- Lincolnshire, IL (23 miles from Pleasant Prairie, WI)
- 14 days ago
- Lincolnshire, IL (23 miles from Pleasant Prairie, WI)
- 14 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Full-Time Customer Service Supervisor
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 4 days ago
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 4 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Customer Service Department Manager
- Pell Lake, WI (23 miles from Pleasant Prairie, WI)
- 8 days ago
- Pell Lake, WI (23 miles from Pleasant Prairie, WI)
- 8 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
- Deerfield, IL (24 miles from Pleasant Prairie, WI)
- 9 days ago
- Deerfield, IL (24 miles from Pleasant Prairie, WI)
- 9 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Defined Benefit Client Service Manager (hybrid)
- Bannockburn, IL (24 miles from Pleasant Prairie, WI)
- 11 days ago
- Bannockburn, IL (24 miles from Pleasant Prairie, WI)
- 11 days ago
Aon Is Looking for a Defined Benefit Client Service Manager! The Pension Administration Practice at Aon currently has openings for experienced Defined Benefit Client Service Managers in multiple...
PT Customer Experience Manager
- Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
- 14 days ago
- Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
- 14 days ago
Store - CHI-VERNON HILLS, IL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Mundelein, IL (20 miles from Pleasant Prairie, WI)
- 15 days ago
- Mundelein, IL (20 miles from Pleasant Prairie, WI)
- 15 days ago
Overview Who we are- Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over...
Customer Service Team Lead - Bilingual
- Bristol, WI (7 miles from Pleasant Prairie, WI)
- 16 days ago
- Bristol, WI (7 miles from Pleasant Prairie, WI)
- 16 days ago
Customer Service Team Lead - Bilingual Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary...
- Lake Zurich, IL (23 miles from Pleasant Prairie, WI)
- 16 days ago
- Lake Zurich, IL (23 miles from Pleasant Prairie, WI)
- 16 days ago
Customer Experience Manager Five Below - 3.3 Lake Zurich, IL Job Details Full-time From $18 an hour 1 day ago Qualifications Management Customer service Mid-level High school diploma or GED...
Associate Director -Client Services Unit- Private
- Bannockburn, IL (24 miles from Pleasant Prairie, WI)
- 19 days ago
- Bannockburn, IL (24 miles from Pleasant Prairie, WI)
- 19 days ago
at Aon in Bannockburn, Illinois, United States Job Description Aon is looking for an Associate Director-Client Services Unit-Private Equity in Bannockburn, IL This is a hybrid role working from...
Customer Experience Manager---Kildeer
- Kildeer, IL (23 miles from Pleasant Prairie, WI)
- 21 days ago
- Kildeer, IL (23 miles from Pleasant Prairie, WI)
- 21 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 22 days ago
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 22 days ago
Customer Service Team Lead Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer...
- Gurnee, IL (10 miles from Pleasant Prairie, WI)
- 22 days ago
- Gurnee, IL (10 miles from Pleasant Prairie, WI)
- 22 days ago
Job Title: Account Manager Compensation: $50,000 - $70,000 (based on experience) Position Summary This position is responsible for achieving annual sales targets, exploring new territory...
Demographic Data for Pleasant Prairie, WI
Moving to Pleasant Prairie, WI? Find some basic demographic data about Pleasant Prairie, WI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Pleasant Prairie, WI
Highest Education Level
Customer Service Managers in Pleasant Prairie, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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