Customer Service Manager Jobs in Pleasant Prairie, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Old Mill Creek, IL (12 miles from Pleasant Prairie, WI)
- 60+ days ago
- Old Mill Creek, IL (12 miles from Pleasant Prairie, WI)
- 60+ days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Customer Sales Account Manager
- Old Mill Creek, IL (12 miles from Pleasant Prairie, WI)
- 60+ days ago
- Old Mill Creek, IL (12 miles from Pleasant Prairie, WI)
- 60+ days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Inside Sales Site Developer, Quill
- Burlington, WI (21 miles from Pleasant Prairie, WI)
- 9 days ago
- Burlington, WI (21 miles from Pleasant Prairie, WI)
- 9 days ago
$1,500 Sign on Bonus (paid at 90 days of service) Pay rate: $22.75/hour-$27.00/hour, plus commission Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its...
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 11 hours ago
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 11 hours ago
Customer Service Team Lead Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer...
Customer Experience Manager---Vernon Hills
- Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
- 2 days ago
- Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Senior Director, Customer Service
- Deerfield, IL (24 miles from Pleasant Prairie, WI)
- 4 days ago
- Deerfield, IL (24 miles from Pleasant Prairie, WI)
- 4 days ago
Lead and mentor a team of customer service managers, supervisors, and representatives, providing guidance, coaching, and support to drive performance and achieve service excellence....
- Deerfield, IL (24 miles from Pleasant Prairie, WI)
- 7 days ago
- Deerfield, IL (24 miles from Pleasant Prairie, WI)
- 7 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Customer Service Department Manager
- Waterford, WI (24 miles from Pleasant Prairie, WI)
- 11 days ago
- Waterford, WI (24 miles from Pleasant Prairie, WI)
- 11 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
Customer Service Team Lead - Bilingual
- Pleasant Prairie, WI
- 11 days ago
- Pleasant Prairie, WI
- 11 days ago
Customer Service Team Lead - Bilingual Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary...
Customer Service Coordinator Customer Service Coordinator
- McHenry, IL (23 miles from Pleasant Prairie, WI)
- 12 days ago
- McHenry, IL (23 miles from Pleasant Prairie, WI)
- 12 days ago
Customer Service Coordinator TJX Companies 3.5 ( ) McHenry, IL Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly and equally to men...
PT Customer Experience Manager - McHenry
- McHenry, IL (23 miles from Pleasant Prairie, WI)
- 18 days ago
- McHenry, IL (23 miles from Pleasant Prairie, WI)
- 18 days ago
Store - CHI-MCHENRY, IL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Racine, WI (14 miles from Pleasant Prairie, WI)
- 22 days ago
- Racine, WI (14 miles from Pleasant Prairie, WI)
- 22 days ago
Why Badger Meter? Badger Meter is a leading global water technology company, with a mission to preserve and protect the worlds most precious resource. For more than 100 years, cities and...
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 26 days ago
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 26 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Antioch, IL (10 miles from Pleasant Prairie, WI)
- 28 days ago
- Antioch, IL (10 miles from Pleasant Prairie, WI)
- 28 days ago
Overview OPC Pest Services, along with hometown brands Schopen Pest Solutions, A-Action Pest Control and Edge Pest Services, is rapidly growing across the Southern Wisconsin/Northern Illinois and...
- McHenry, IL (23 miles from Pleasant Prairie, WI)
- 30+ days ago
- McHenry, IL (23 miles from Pleasant Prairie, WI)
- 30+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Demographic Data for Pleasant Prairie, WI
Moving to Pleasant Prairie, WI? Find some basic demographic data about Pleasant Prairie, WI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Pleasant Prairie, WI
Highest Education Level
Customer Service Managers in Pleasant Prairie, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »