Call Center Representative Jobs in Pleasant Prairie, WI

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-9 of 9 Jobs

Call Center Specialist - Work From Home

Antioch, IL (10 miles from Pleasant Prairie, WI)
3 days ago

Antioch, IL (10 miles from Pleasant Prairie, WI)
3 days ago

FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...

Remote Work

Customer Care Associate

Libertyville, IL (17 miles from Pleasant Prairie, WI)
6 days ago

Libertyville, IL (17 miles from Pleasant Prairie, WI)
6 days ago

Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is...

ULINE- Call Center Representative

Burlington, WI (21 miles from Pleasant Prairie, WI)
7 days ago

Burlington, WI (21 miles from Pleasant Prairie, WI)
7 days ago

Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...

Call-Center Representative- USABLUEBOOK (Waukegan, IL)

Sturtevant, WI (11 miles from Pleasant Prairie, WI)
10 days ago

Sturtevant, WI (11 miles from Pleasant Prairie, WI)
10 days ago

Call-Center Representative- USABLUEBOOK (Waukegan, IL) USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators...

Customer Service Representative

Camp Lake, WI (13 miles from Pleasant Prairie, WI)
15 days ago

Camp Lake, WI (13 miles from Pleasant Prairie, WI)
15 days ago

Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...

Customer Service Representative - Bilingual

Oak Creek, WI (24 miles from Pleasant Prairie, WI)
15 days ago

Oak Creek, WI (24 miles from Pleasant Prairie, WI)
15 days ago

Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...

BD Call Center Rep

Wauconda, IL (21 miles from Pleasant Prairie, WI)
22 days ago

Wauconda, IL (21 miles from Pleasant Prairie, WI)
22 days ago

BD Call Center Rep Company: Camping World Location: Wauconda, IL Date Posted: 4/8/25, 12:02 AM As a Sales Development Representative you will be a key contributor to our enterprise wide sales...

Senior Call Center Representative

Bannockburn, IL (24 miles from Pleasant Prairie, WI)
22 days ago

Bannockburn, IL (24 miles from Pleasant Prairie, WI)
22 days ago

Call Center Representative),your duties will be: Handle a wide variety of member requests and inquiries. Utilize appropriate security measures to identify members and protects against fraud....

Client Support Specialist

Racine, WI (14 miles from Pleasant Prairie, WI)
90+ days ago

Racine, WI (14 miles from Pleasant Prairie, WI)
90+ days ago

Prior customer facing or banking experience preferred, previous call center experience is a plus....

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Demographic Data for Pleasant Prairie, WI

Moving to Pleasant Prairie, WI? Find some basic demographic data about Pleasant Prairie, WI below.

Median Age

Average Household Income

Home Value vs Household Income in Pleasant Prairie, WI

Local

National

Total Population

17,559

Number of Businesses

424

City Size

Medium/Sm

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Pleasant Prairie, WI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Pleasant Prairie, WI offer the following education background

High School or GED

33.0%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Pleasant Prairie, WI

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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