Customer Service Manager Jobs in Lake Geneva, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Sales Account Manager
- Burlington, WI (10 miles from Lake Geneva, WI)
- 12 days ago
- Burlington, WI (10 miles from Lake Geneva, WI)
- 12 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
- Old Mill Creek, IL (23 miles from Lake Geneva, WI)
- 14 days ago
- Old Mill Creek, IL (23 miles from Lake Geneva, WI)
- 14 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Customer Service Department Manager
- Pell Lake, WI (5 miles from Lake Geneva, WI)
- 8 days ago
- Pell Lake, WI (5 miles from Lake Geneva, WI)
- 8 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
Customer Service Team Lead - Bilingual
- Bristol, WI (22 miles from Lake Geneva, WI)
- 16 days ago
- Bristol, WI (22 miles from Lake Geneva, WI)
- 16 days ago
Customer Service Team Lead - Bilingual Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary...
- Bassett, WI (11 miles from Lake Geneva, WI)
- 26 days ago
- Bassett, WI (11 miles from Lake Geneva, WI)
- 26 days ago
Customer Service Team Lead Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer...
PT Customer Experience Manager - McHenry
- McHenry, IL (17 miles from Lake Geneva, WI)
- 60+ days ago
- McHenry, IL (17 miles from Lake Geneva, WI)
- 60+ days ago
Store - CHI-MCHENRY, IL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Lake Geneva, WI
Moving to Lake Geneva, WI? Find some basic demographic data about Lake Geneva, WI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Lake Geneva, WI
Highest Education Level
Customer Service Managers in Lake Geneva, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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