Customer Service Manager Jobs in Grafton, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Brookfield, WI (20 miles from Grafton, WI)
- 45+ days ago
- Brookfield, WI (20 miles from Grafton, WI)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Commercial P&C Client Service Manager
- Brookfield, WI (20 miles from Grafton, WI)
- 45+ days ago
- Brookfield, WI (20 miles from Grafton, WI)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Elm Grove, WI (20 miles from Grafton, WI)
- 2 days ago
- Elm Grove, WI (20 miles from Grafton, WI)
- 2 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Success Manager - Value Realization
- Milwaukee, WI (19 miles from Grafton, WI)
- 2 days ago
- Milwaukee, WI (19 miles from Grafton, WI)
- 2 days ago
ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further...
Remote WorkSupervisor Customer Service - MKE
- Milwaukee, WI (19 miles from Grafton, WI)
- 3 days ago
- Milwaukee, WI (19 miles from Grafton, WI)
- 3 days ago
Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and...
Full-Time Customer Service Supervisor
- Greenfield, WI (22 miles from Grafton, WI)
- 4 days ago
- Greenfield, WI (22 miles from Grafton, WI)
- 4 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
- Brookfield, WI (20 miles from Grafton, WI)
- 4 days ago
- Brookfield, WI (20 miles from Grafton, WI)
- 4 days ago
Job Type Full-time Description About SSR Total IT: SSR Total IT is a leading Managed Service Provider (MSP) based in the Milwaukee area, delivering cutting-edge IT solutions to over 120 small to...
- Germantown, WI (11 miles from Grafton, WI)
- 5 days ago
- Germantown, WI (11 miles from Grafton, WI)
- 5 days ago
Role Title Customer Service Lead Manager Customer Service Manager Job Summary The Customer Service Lead will be responsible for modeling and promoting Sendik's culture by consistently providing best...
- Milwaukee, WI (19 miles from Grafton, WI)
- 5 days ago
- Milwaukee, WI (19 miles from Grafton, WI)
- 5 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Supervisor, Customer Support Team
- Pewaukee, WI (23 miles from Grafton, WI)
- 9 days ago
- Pewaukee, WI (23 miles from Grafton, WI)
- 9 days ago
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with...
- West Bend, WI (16 miles from Grafton, WI)
- 14 days ago
- West Bend, WI (16 miles from Grafton, WI)
- 14 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Customer Service Administrator - IntelliScript (Remote)
- Brookfield, WI (20 miles from Grafton, WI)
- 15 days ago
- Brookfield, WI (20 miles from Grafton, WI)
- 15 days ago
What We Do Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy...
Remote Work- Milwaukee, WI (19 miles from Grafton, WI)
- 16 days ago
- Milwaukee, WI (19 miles from Grafton, WI)
- 16 days ago
Position: Customer Care Supervisor Reports To: Director, Customer Care Location: Milwaukee, WI (HQ) - OR - South Beloit, Illinois Remote Type: HYBRID (minimum 3 days in office, 2 days remote,...
Customer Service Department Manager
- Pewaukee, WI (23 miles from Grafton, WI)
- 20 days ago
- Pewaukee, WI (23 miles from Grafton, WI)
- 20 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
Customer Service Team Lead - Bilingual
- Pewaukee, WI (23 miles from Grafton, WI)
- 20 days ago
- Pewaukee, WI (23 miles from Grafton, WI)
- 20 days ago
Customer Service Team Lead - Bilingual Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary...
Demographic Data for Grafton, WI
Moving to Grafton, WI? Find some basic demographic data about Grafton, WI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Grafton, WI
Highest Education Level
Customer Service Managers in Grafton, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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