Customer Service Manager Jobs in Burlington, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Old Mill Creek, IL (19 miles from Burlington, WI)
- 60+ days ago
- Old Mill Creek, IL (19 miles from Burlington, WI)
- 60+ days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Customer Sales Account Manager
- Old Mill Creek, IL (19 miles from Burlington, WI)
- 60+ days ago
- Old Mill Creek, IL (19 miles from Burlington, WI)
- 60+ days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
$1,500 Sign on Bonus (paid at 90 days of service) Pay rate: $22.75/hour-$27.00/hour, plus commission Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its...
- Kenosha, WI (22 miles from Burlington, WI)
- 11 hours ago
- Kenosha, WI (22 miles from Burlington, WI)
- 11 hours ago
Customer Service Team Lead Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer...
PT Customer Experience Manager (Nights/Weekends)
- Crystal Lake, IL (24 miles from Burlington, WI)
- 6 days ago
- Crystal Lake, IL (24 miles from Burlington, WI)
- 6 days ago
Store - CHI- Crystal Lake, IL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- North Prairie, WI (21 miles from Burlington, WI)
- 8 days ago
- North Prairie, WI (21 miles from Burlington, WI)
- 8 days ago
Job Details Job Location : ZZI North Prairie - North Prairie, WI Position Type : Full Time Salary Range : $21.00 - $25.00 Hourly Travel Percentage : None Description Who Are We? Have you ever gone...
Customer Service Department Manager
- Waterford, WI (11 miles from Burlington, WI)
- 11 days ago
- Waterford, WI (11 miles from Burlington, WI)
- 11 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
Customer Service Team Lead - Bilingual
- Pleasant Prairie, WI (21 miles from Burlington, WI)
- 11 days ago
- Pleasant Prairie, WI (21 miles from Burlington, WI)
- 11 days ago
Customer Service Team Lead - Bilingual Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary...
Customer Service Coordinator Customer Service Coordinator
- McHenry, IL (19 miles from Burlington, WI)
- 12 days ago
- McHenry, IL (19 miles from Burlington, WI)
- 12 days ago
Customer Service Coordinator TJX Companies 3.5 ( ) McHenry, IL Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly and equally to men...
- Waukesha, WI (21 miles from Burlington, WI)
- 16 days ago
- Waukesha, WI (21 miles from Burlington, WI)
- 16 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
PT Customer Experience Manager - McHenry
- McHenry, IL (19 miles from Burlington, WI)
- 18 days ago
- McHenry, IL (19 miles from Burlington, WI)
- 18 days ago
Store - CHI-MCHENRY, IL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Antioch, IL (16 miles from Burlington, WI)
- 28 days ago
- Antioch, IL (16 miles from Burlington, WI)
- 28 days ago
Overview OPC Pest Services, along with hometown brands Schopen Pest Solutions, A-Action Pest Control and Edge Pest Services, is rapidly growing across the Southern Wisconsin/Northern Illinois and...
- McHenry, IL (19 miles from Burlington, WI)
- 30+ days ago
- McHenry, IL (19 miles from Burlington, WI)
- 30+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Kenosha, WI (22 miles from Burlington, WI)
- 45+ days ago
- Kenosha, WI (22 miles from Burlington, WI)
- 45+ days ago
Minimum of 7 years of experience in customer service management, with at least 3 years in a leadership role. Strong leadership and team management skills....
Demographic Data for Burlington, WI
Moving to Burlington, WI? Find some basic demographic data about Burlington, WI below.
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Salary for Customer Service Manager Jobs in Burlington, WI
Highest Education Level
Customer Service Managers in Burlington, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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