Customer Service Manager Jobs in Appleton, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Coordinator - Full Time - Green Bay, WI
- Green Bay, WI (22 miles from Appleton, WI)
- 13 hours ago
- Green Bay, WI (22 miles from Appleton, WI)
- 13 hours ago
EMPIRE BEAUTY SCHOOL "To create opportunities for people to improve their lives." Customer Service Coordinator - Full Time - Green Bay, WI About Us: Since 1934, Empire Beauty School has been...
Retail Customer Service Supervisor
- Oshkosh, WI (16 miles from Appleton, WI)
- 1 day ago
- Oshkosh, WI (16 miles from Appleton, WI)
- 1 day ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
DMV Customer Service Team Lead - Green Bay
- Green Bay, WI (22 miles from Appleton, WI)
- 6 days ago
- Green Bay, WI (22 miles from Appleton, WI)
- 6 days ago
Position Summary Team Leader positions function as lead workers by coordinating work activities, providing direction to staff, coaching and developing individual team members, and scheduling,...
Collections Account Manager Do you have a background in management, sales, customer service, customer retention, call center, collections, or a related field? Would you enjoy earning a great...
We are seeking a highly organized and experienced Customer Service Manager to oversee our call center operations....
- Kaukauna, WI (7 miles from Appleton, WI)
- 20 days ago
- Kaukauna, WI (7 miles from Appleton, WI)
- 20 days ago
Bassett Mechanical is a 3rd generation family-owned company that provides custom-built industrial refrigeration, HVAC, plumbing, metal fabricating and preventative maintenance service solutions to...
Customer Service Lead - Part-Time
- Green Bay, WI (22 miles from Appleton, WI)
- 22 days ago
- Green Bay, WI (22 miles from Appleton, WI)
- 22 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Service Manager - Appleton, WI
- Freedom, WI (8 miles from Appleton, WI)
- 25 days ago
- Freedom, WI (8 miles from Appleton, WI)
- 25 days ago
Canteen Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by...
- Neenah, WI (9 miles from Appleton, WI)
- 30+ days ago
- Neenah, WI (9 miles from Appleton, WI)
- 30+ days ago
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
Part Time Customer Experience Manager
- Oshkosh, WI (16 miles from Appleton, WI)
- 45+ days ago
- Oshkosh, WI (16 miles from Appleton, WI)
- 45+ days ago
Store - Oshkosh, WI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Success Manager PM 4.0 (Appleton, Wisconsin (US
- Appleton, WI
- 45+ days ago
- Appleton, WI
- 45+ days ago
About the Voith Group The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of...
Client Service Manager - Employee Benefits
- Neenah, WI (9 miles from Appleton, WI)
- 60+ days ago
- Neenah, WI (9 miles from Appleton, WI)
- 60+ days ago
What You'll Do: This isn't just a back-office role-it's about being a trusted partner to clients and colleagues alike. You'll be the go-to person who keeps things running smoothly, ensuring every...
Demographic Data for Appleton, WI
Moving to Appleton, WI? Find some basic demographic data about Appleton, WI below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Appleton, WI
Highest Education Level
Customer Service Managers in Appleton, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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