Customer Service Manager Jobs in West Virginia
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- South Charleston, WV
- 18 hours ago
- South Charleston, WV
- 18 hours ago
The pay range is $60,000.00 - $120,000.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
Store - PARKERSBURG, WV Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Overview PITT OHIO, a $900 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, LTL and TRUCKLOAD services is seeking a Part Time Operations...
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkVerint Systems, Inc. Associate Customer Success Manager in Charleston , West Virginia At Verint, we believe customer engagement is the core of every global brand. Our mission is to help...
Our Account Managers play a critical role on the Macmillan Learning sales team. They ensure customers have the tools and resources they need as instructors, from test bank access to invoice...
What you'll bring to the team... What you'll bring to the team... Experience working in a fast-paced environment Previous experience in a customer service environment It would be even better if...
Demographic Data for West Virginia
Moving to West Virginia? Find some basic demographic data about West Virginia below.
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Salary for Customer Service Manager Jobs in West Virginia
Highest Education Level
Customer Service Managers in West Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Expense Control
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Cash Management
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Retail
- Salesforce
- Friendliness
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Account Management
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Events
- Documentation
- Spanish
- Multitasking
- Coaching
- Collaboration
- Sales
- Reporting
- Team Building
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
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