Customer Service Manager Jobs in Spokane, WA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Position Summary: A Penske Customer Service Coordinator at our Spokane branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan...
- Spokane Valley, WA (14 miles from Spokane, WA)
- 10 days ago
- Spokane Valley, WA (14 miles from Spokane, WA)
- 10 days ago
Position Summary: A Penske Customer Service Coordinator at our Spokane branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan...
Customer Service Manager Job Locations US-WA-SPOKANE Requisition ID 2025-166192 Line of Business: All Ways Caring HomeCare Pay Min USD $23.00/Hr. Pay Max USD $23.00/Hr....
Edo partners with utilities to transform commercial buildings into efficient contributors to the electric grid. We have a bold vision: a future where clean energy is reliable, affordable, and...
Ardurra is seeking an Aviation Client Services Manager/Project Manager to join our team in Spokane, WA, Coeur d'Alene, ID, and/or Wenatchee. WA! Primary Function Ardurra is looking for an Aviation...
What You Bring to Cambia Qualifications: * High school diploma or equivalent * 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking...
Remote WorkDemographic Data for Spokane, WA
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Salary for Customer Service Manager Jobs in Spokane, WA
Highest Education Level
Customer Service Managers in Spokane, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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