Customer Service Manager Jobs in Spokane, WA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
As our Customer Service Manager, you will be responsible managing all sales and margin generating activities of our sales associates, ensuring that the sales floor is properly set and that the staff...
Sr Client Success Manager ENGIE North America Inc. - Spokane, WA Posted: 8/1/2025 - Expires: 10/30/2025 Job ID: 292258436 Apply Now I have already applied Save Job Print Email Share Job...
Supervisor, Customer Support and Wireless Operations
- Spokane, WA
- 30+ days ago
- Spokane, WA
- 30+ days ago
Position Title: Supervisor, Customer Support & Wireless Operations $44,236 to $66,338 annually DOE Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account,...
We are recruiting for a Senior Client Success Manager - Mid-Market & Enterprise Location: Cami Antic de Valencia 54, 08005 Barcelona, Spain Hybrid working - 3 days in office & 2 days from home The...
Edo partners with utilities to transform commercial buildings into efficient contributors to the electric grid. We have a bold vision: a future where clean energy is reliable, affordable, and...
Demographic Data for Spokane, WA
Moving to Spokane, WA? Find some basic demographic data about Spokane, WA below.
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Salary for Customer Service Manager Jobs in Spokane, WA
Highest Education Level
Customer Service Managers in Spokane, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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