Customer Service Manager Jobs in Seattle, WA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
In PersonClient Service Manager - Water/Wastewater
- Kennedy/Jenks Consultants
- Auburn, WA (21 miles from Seattle, WA)
- 2 days ago
- Auburn, WA (21 miles from Seattle, WA)
- 2 days ago
Client Service Manager - Water/Wastewater Kennedy/Jenks Consultants - Auburn, WA Posted: 5/31/2026 - Expires: 8/29/2026 Job ID: 293453154 Apply Now I have already applied Save Job Print Email...
Hybrid- Gallagher
- Bellevue, WA (5 miles from Seattle, WA)
- 7 days ago
- Bellevue, WA (5 miles from Seattle, WA)
- 7 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonReceptionist /Customer Service Admin
- Redmond, WA (10 miles from Seattle, WA)
- 8 days ago
- Redmond, WA (10 miles from Seattle, WA)
- 8 days ago
un Receptionist /Customer Service Admin (Redmond) NE 92nd St near 15 compensation: $18.00 - $19.00 per hour employment type: experience level: entry level job title: Receptionist We looking for a...
In PersonService Manager is responsible for the daytoday leadership, safety, service quality, and operational effectiveness of the FBO Customer Service Team....
In PersonCustomer Support Manager - Americas
- Tomra Systems ASA
- Seattle, WA
- 12 days ago
- Seattle, WA
- 12 days ago
Company Description TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming...
In PersonCustomer Service Supervisor- Full Time
- Whole Foods
- Bellevue, WA (5 miles from Seattle, WA)
- 13 days ago
- Bellevue, WA (5 miles from Seattle, WA)
- 13 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
In Person Full Time- Hopelink
- Bellevue, WA (5 miles from Seattle, WA)
- 14 days ago
- Bellevue, WA (5 miles from Seattle, WA)
- 14 days ago
Title: NEMT Customer Service Supervisor Location : Bellevue, WA. This is an onsite only position. Work schedule : Full time, Monday – Friday 8:00am – 5:00pm Who we are: Hopelink is the largest...
In Person Full Time- Penske
- Kent, WA (18 miles from Seattle, WA)
- 18 days ago
- Kent, WA (18 miles from Seattle, WA)
- 18 days ago
Position Summary: A Penske Customer Service Coordinator for our Kent branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and...
In PersonTemporary Customer Service Professional I
- Cambia Health Solutions
- Newcastle, WA (9 miles from Seattle, WA)
- 19 days ago
- Newcastle, WA (9 miles from Seattle, WA)
- 19 days ago
What You Bring to Cambia Qualifications: * High school diploma or equivalent * 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking...
In Person TemporaryCustomer Service Coordinator Seattle University Customer Service Coordinator FLSA Status : Nonexempt Months Per Year : 12 Hours Per Week : 37.5;extended hours during Fall Quarter move-in and at...
In PersonSupervisor Customer Service - SEA
- Southwest Airlines
- Seattle, WA
- 30+ days ago
- Seattle, WA
- 30+ days ago
Supervisor Customer Service - SEA Southwest Airlines - Seattle, WA Posted: 5/1/2026 - Expires: 7/30/2026 Job ID: 293389119 Apply Now I have already applied Save Job Print Email Share Job...
In PersonCustomer Service Supervisor, Retail
- Mechanics Bank
- Seattle, WA
- 30+ days ago
- Seattle, WA
- 30+ days ago
Mechanics Bank is currently searching for a full time Customer Service Supervisor (Retail) to join our team at our Lake City Branch. Serves in a leadership capacity to assist branch manager in...
In PersonGeoscience Sales and Customer Service Professional
- All Things HR
- Mukilteo, WA (20 miles from Seattle, WA)
- 30+ days ago
- Mukilteo, WA (20 miles from Seattle, WA)
- 30+ days ago
Vista Clara Inc. is a technology based-company that develops and manufactures magnetic resonance tools for groundwater characterization. In addition, our advanced nuclear magnetic resonance (NMR)...
In Person- Michaels Stores
- Tukwila, WA (4 miles from Seattle, WA)
- 30+ days ago
- Tukwila, WA (4 miles from Seattle, WA)
- 30+ days ago
Store - SEA-TUKWILA, WADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonDemographic Data for Seattle, WA
Moving to Seattle, WA? Find some basic demographic data about Seattle, WA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Seattle, WA
Highest Education Level
Customer Service Managers in Seattle, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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