Customer Service Manager Jobs in Kirkland, WA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Clyde Hill, WA (3 miles from Kirkland, WA)
- 22 hours ago
- Clyde Hill, WA (3 miles from Kirkland, WA)
- 22 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Poulsbo, WA (20 miles from Kirkland, WA)
- 2 days ago
- Poulsbo, WA (20 miles from Kirkland, WA)
- 2 days ago
Customer Service Manager All Ways Caring Homecare - Poulsbo, WA Posted: 7/3/2025 - Expires: 10/1/2025 Job ID: 291338441 Apply Now I have already applied Save Job Print Email Share Job Description Customer...
Sr Customer Success Mgr, Strategic Account Services
- Seattle, WA (7 miles from Kirkland, WA)
- 2 days ago
- Seattle, WA (7 miles from Kirkland, WA)
- 2 days ago
The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for...
Byram Healthcare Supervisor, Customer Service
- Bothell, WA (5 miles from Kirkland, WA)
- 3 days ago
- Bothell, WA (5 miles from Kirkland, WA)
- 3 days ago
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated...
Sr Security Engineering Manager, Customer Service IAM
- Seattle, WA (7 miles from Kirkland, WA)
- 4 days ago
- Seattle, WA (7 miles from Kirkland, WA)
- 4 days ago
Amazon's Customer Service Identity and Access Management (IAM) teams supports our business with identity and access management solutions while driving resilience against security abuse. They do...
- Woodinville, WA (7 miles from Kirkland, WA)
- 5 days ago
- Woodinville, WA (7 miles from Kirkland, WA)
- 5 days ago
Pay Range $17.00 - $24.40PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing...
- Redmond, WA (3 miles from Kirkland, WA)
- 5 days ago
- Redmond, WA (3 miles from Kirkland, WA)
- 5 days ago
Job Overview: A growing professional services firm is seeking a proactive and customer-focused Client Services Coordinator to support daily operations and ensure a seamless experience for clients....
- Poulsbo, WA (20 miles from Kirkland, WA)
- 7 days ago
- Poulsbo, WA (20 miles from Kirkland, WA)
- 7 days ago
Customer Service Supervisor Job Details Level Experienced Job Location Poulsbo 36 - Poulsbo, WA Position Type Full Time Education Level High School Travel Percentage None Job Category Banking...
Digital Operations & Customer Experience Manager
- Seattle, WA (7 miles from Kirkland, WA)
- 7 days ago
- Seattle, WA (7 miles from Kirkland, WA)
- 7 days ago
Digital Operations & Customer Experience Manager FLSA Status: Nonexempt Market Reference Range (MRR): 7 Months Per Year: 12 Employment Status: Full-Time Work Model: On-site Seattle University will...
Customer Service Supervisor - SEA Airport
- Tukwila, WA (10 miles from Kirkland, WA)
- 8 days ago
- Tukwila, WA (10 miles from Kirkland, WA)
- 8 days ago
**WHERE FRIENDLY TAKES FLIGHT BECOME A CUSTOMER SERVICE AGENT SUPERVISOR TODAY!** The Customer Service Supervisor leads and supports a team of agents to ensure efficient passenger services,...
Director, Client Services - Global Accounts
- Seattle, WA (7 miles from Kirkland, WA)
- 9 days ago
- Seattle, WA (7 miles from Kirkland, WA)
- 9 days ago
The Technology Services Lead should possess the following required skills: Work & Industry Experience : Candidates should have 15 20 years of solution and delivery experience including work within...
- Bothell, WA (5 miles from Kirkland, WA)
- 9 days ago
- Bothell, WA (5 miles from Kirkland, WA)
- 9 days ago
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Tukwila, WA (10 miles from Kirkland, WA)
- 9 days ago
- Tukwila, WA (10 miles from Kirkland, WA)
- 9 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Poulsbo, WA (20 miles from Kirkland, WA)
- 10 days ago
- Poulsbo, WA (20 miles from Kirkland, WA)
- 10 days ago
Job Details Level: Experienced Job Location: Poulsbo 36 - Poulsbo, WA Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: None Job Category: Banking...
Customer Service Manager, Micro Markets - Everett, WA
- Everett, WA (21 miles from Kirkland, WA)
- 11 days ago
- Everett, WA (21 miles from Kirkland, WA)
- 11 days ago
Canteen Salary: $80,000 - $85,000 / year Other Forms of Compensation: Yearly Bonus Incentive Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and...
Demographic Data for Kirkland, WA
Moving to Kirkland, WA? Find some basic demographic data about Kirkland, WA below.
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Salary for Customer Service Manager Jobs in Kirkland, WA
Highest Education Level
Customer Service Managers in Kirkland, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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