Customer Service Manager Jobs in Federal Way, WA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Digital Operations & Customer Experience Manager
- Seattle, WA (21 miles from Federal Way, WA)
- 2 days ago
- Seattle, WA (21 miles from Federal Way, WA)
- 2 days ago
Digital Operations & Customer Experience Manager FLSA Status: Nonexempt Market Reference Range (MRR): 7 Months Per Year: 12 Employment Status: Full-Time Work Model: On-site Seattle University will...
Customer Success Manager - Travel, Transportation and Hospitality
- Seattle, WA (21 miles from Federal Way, WA)
- 2 days ago
- Seattle, WA (21 miles from Federal Way, WA)
- 2 days ago
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About...
Customer Service Supervisor - SEA Airport
- Tukwila, WA (16 miles from Federal Way, WA)
- 3 days ago
- Tukwila, WA (16 miles from Federal Way, WA)
- 3 days ago
**WHERE FRIENDLY TAKES FLIGHT BECOME A CUSTOMER SERVICE AGENT SUPERVISOR TODAY!** The Customer Service Supervisor leads and supports a team of agents to ensure efficient passenger services,...
Director, Client Services - Global Accounts
- Seattle, WA (21 miles from Federal Way, WA)
- 3 days ago
- Seattle, WA (21 miles from Federal Way, WA)
- 3 days ago
The Technology Services Lead should possess the following required skills: Work & Industry Experience : Candidates should have 15 20 years of solution and delivery experience including work within...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Tukwila, WA (16 miles from Federal Way, WA)
- 4 days ago
- Tukwila, WA (16 miles from Federal Way, WA)
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Seattle, WA (21 miles from Federal Way, WA)
- 5 days ago
- Seattle, WA (21 miles from Federal Way, WA)
- 5 days ago
The Customer Service Manager will work closely with the Operations Manager and Line Service Department to provide a seamless customer experience....
- Seattle, WA (21 miles from Federal Way, WA)
- 6 days ago
- Seattle, WA (21 miles from Federal Way, WA)
- 6 days ago
Customer Care Manager Location: Seattle, WA Status: Full-Time, Exempt Pay Range: $70,000$75,000 annually Seattle Tree Care is hiring a Customer Care Manager to lead the small but mighty team that...
Senior Manager, Customer Support Strategy & Operations
- Bellevue, WA (21 miles from Federal Way, WA)
- 7 days ago
- Bellevue, WA (21 miles from Federal Way, WA)
- 7 days ago
Get to know Okta Okta is The Worlds Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0...
- Seattle, WA (21 miles from Federal Way, WA)
- 9 days ago
- Seattle, WA (21 miles from Federal Way, WA)
- 9 days ago
Finvari is a fast-growing SaaS startup transforming the way construction companies handle payments. Our mission is to eliminate manual, repetitive payment tasks, empowering construction leaders to...
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Washington. The Client Services Manager plays a vital role in developing client...
Customer Support Supervisor - Environmental Solutions
- Tacoma, WA (9 miles from Federal Way, WA)
- 10 days ago
- Tacoma, WA (9 miles from Federal Way, WA)
- 10 days ago
JOB SUMMARY: The Customer Support Supervisor - Environmental Solutions manages the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects...
Sr Customer Experience Manager, Amazon Ads Creative, Trust, & Support (ACTS)
- Seattle, WA (21 miles from Federal Way, WA)
- 10 days ago
- Seattle, WA (21 miles from Federal Way, WA)
- 10 days ago
Amazon Advertising exists at the intersection of marketing and ecommerce and offers advertisers a rich array of innovative advertising solutions across Amazon owned properties as well as third...
- Seattle, WA (21 miles from Federal Way, WA)
- 11 days ago
- Seattle, WA (21 miles from Federal Way, WA)
- 11 days ago
The Client Services Director should possess the following required skills:** 1. **_Work & Industry Experience_** _:_ Candidates should have 15+years of solution and delivery experience including...
Client Success Manager- Retail Media
- Seattle, WA (21 miles from Federal Way, WA)
- 11 days ago
- Seattle, WA (21 miles from Federal Way, WA)
- 11 days ago
Description Ready to take your career to the next level? Skai (formerly Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading...
- Bellevue, WA (21 miles from Federal Way, WA)
- 12 days ago
- Bellevue, WA (21 miles from Federal Way, WA)
- 12 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Pay Range: $17.70 - $25.57...
Demographic Data for Federal Way, WA
Moving to Federal Way, WA? Find some basic demographic data about Federal Way, WA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Federal Way, WA
Highest Education Level
Customer Service Managers in Federal Way, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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