Customer Service Manager Jobs in Edmonds, WA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Bellevue, WA (15 miles from Edmonds, WA)
- 1 day ago
- Bellevue, WA (15 miles from Edmonds, WA)
- 1 day ago
Title: NEMT Customer Service Coordinator Location : Bellevue, WA Work schedule : Full time Monday – Friday, 8:00am – 5:00pm. This position requires on-site availability. Who we are: Since 1971,...
Interim Customer Service Supervisor
- Bellevue, WA (15 miles from Edmonds, WA)
- 1 day ago
- Bellevue, WA (15 miles from Edmonds, WA)
- 1 day ago
Title: Interim NEMT Customer Service Supervisor Location : Bellevue, WA Work schedule : Full time, Monday – Friday, 8:00AM – 5:00PM, with rotating holidays and on-call responsibilities for urgent...
Century Communities Careers - Customer Relations Manager
- Bothell, WA (8 miles from Edmonds, WA)
- 1 day ago
- Bothell, WA (8 miles from Edmonds, WA)
- 1 day ago
Position at Century Communities What You'll Do: The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying...
- Everett, WA (15 miles from Edmonds, WA)
- 1 day ago
- Everett, WA (15 miles from Edmonds, WA)
- 1 day ago
Job Type Full-time Description ABOUT US Coastal Community Bank is a little bit of banking and a little bit of tech-ing. The people at Coastal don't just help people with their banking; they help...
- Seattle, WA (13 miles from Edmonds, WA)
- 3 days ago
- Seattle, WA (13 miles from Edmonds, WA)
- 3 days ago
Aviation experience strongly desired Reports to: Customer Service Manager The Company Modern Aviation (the "Company") is a private equity-backed platform company launched in 2018 that is focused on...
Product Manager, Customer Relationship Capabilities
- Bellevue, WA (15 miles from Edmonds, WA)
- 5 days ago
- Bellevue, WA (15 miles from Edmonds, WA)
- 5 days ago
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation...
- Seattle, WA (13 miles from Edmonds, WA)
- 6 days ago
- Seattle, WA (13 miles from Edmonds, WA)
- 6 days ago
A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft...
Customer Service Supervisor - SEA Airport
- Tukwila, WA (18 miles from Edmonds, WA)
- 6 days ago
- Tukwila, WA (18 miles from Edmonds, WA)
- 6 days ago
WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE AGENT SUPERVISOR TODAY! The Customer Service Supervisor leads and supports a team of agents to ensure efficient passenger services, oversee...
- Bellevue, WA (15 miles from Edmonds, WA)
- 7 days ago
- Bellevue, WA (15 miles from Edmonds, WA)
- 7 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Seattle, WA (13 miles from Edmonds, WA)
- 8 days ago
- Seattle, WA (13 miles from Edmonds, WA)
- 8 days ago
Our Company All Ways Caring HomeCare Overview Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall...
Customer Experience Manager Part Time Nights and Weekends
- Lynnwood, WA (4 miles from Edmonds, WA)
- 11 days ago
- Lynnwood, WA (4 miles from Edmonds, WA)
- 11 days ago
Store - SEA-LYNNWOOD, WADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Program Manager, Client Services
- Seattle, WA (13 miles from Edmonds, WA)
- 12 days ago
- Seattle, WA (13 miles from Edmonds, WA)
- 12 days ago
Job Title : Program Manager, Client Services Department: Operations Engineering Revision Date: 8/7/2025 FLSA: Exempt Location: Seattle, WA (Remote OK) Level: P4 Rate of Pay: $100,000 - $125,000...
Client Services Coordinator - Administrative Client Services Coordinator - Administrative
- Seattle, WA (13 miles from Edmonds, WA)
- 12 days ago
- Seattle, WA (13 miles from Edmonds, WA)
- 12 days ago
Client Services Coordinator - Administrative CBRE 3.2 ( ) Seattle, WA Why you should apply for a job to CBRE : 67% say the CEO supports gender diversity Ratings are based on anonymous reviews by...
Client Service Manager Trainee - Achieve January 2026
- Seattle, WA (13 miles from Edmonds, WA)
- 13 days ago
- Seattle, WA (13 miles from Edmonds, WA)
- 13 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Seattle, WA (13 miles from Edmonds, WA)
- 14 days ago
- Seattle, WA (13 miles from Edmonds, WA)
- 14 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Demographic Data for Edmonds, WA
Moving to Edmonds, WA? Find some basic demographic data about Edmonds, WA below.
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Salary for Customer Service Manager Jobs in Edmonds, WA
Highest Education Level
Customer Service Managers in Edmonds, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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