Customer Service Manager Jobs in Bothell, WA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Tukwila, WA (15 miles from Bothell, WA)
- 7 hours ago
- Tukwila, WA (15 miles from Bothell, WA)
- 7 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Client Success Manager III - DATAMARK (Remote)
- Seattle, WA (11 miles from Bothell, WA)
- 19 hours ago
- Seattle, WA (11 miles from Bothell, WA)
- 19 hours ago
WHO WE ARE Supported by more than 3,000 employees in nearly 100 locations across the United States, we provide a full continuum of engineering and consulting services, including design, planning,...
Remote WorkSr Customer Experience Manager - Retail Experience Design
- Bellevue, WA (9 miles from Bothell, WA)
- 21 hours ago
- Bellevue, WA (9 miles from Bothell, WA)
- 21 hours ago
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation...
- Everett, WA (16 miles from Bothell, WA)
- 23 hours ago
- Everett, WA (16 miles from Bothell, WA)
- 23 hours ago
Thermal Supply is a Daikin Comfort Technology company in the Pacific Northwest. Thermal is a wholesaler of heating, air conditioning equipment parts, refrigeration, and supplies. The Customer...
Senior Customer Success Manager
- Seattle, WA (11 miles from Bothell, WA)
- 1 day ago
- Seattle, WA (11 miles from Bothell, WA)
- 1 day ago
SeniorCustomer Success Manager at DigitalOcean Seattle We are seeking a highly skilled customer success manager focused on onboarding with outstanding technical aptitude, exceptional communication...
Customer Service Supervisor, Retail Banking (Kent, WA)
- Des Moines, WA (21 miles from Bothell, WA)
- 1 day ago
- Des Moines, WA (21 miles from Bothell, WA)
- 1 day ago
Salary Range:$23.27 - $34.90(Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.)Posting Date:April 24, 2025This...
About HUB In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds largest insurance brokers, our focus is dedicated to...
Sr. Program Manager, Customer Service, Voice of Customer
- Seattle, WA (11 miles from Bothell, WA)
- 5 days ago
- Seattle, WA (11 miles from Bothell, WA)
- 5 days ago
To meet the growing needs for Worldwide Defect Elimination (WWDE), we are seeking a dynamic, organized, and experienced Sr. Program Manager to manage our Voice of Customer Mechanism. You...
- Seattle, WA (11 miles from Bothell, WA)
- 6 days ago
- Seattle, WA (11 miles from Bothell, WA)
- 6 days ago
About the Company: Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere - at the edge, in the core data center and in the cloud. With unstructured data growing...
Multi Site Customer Service Coordinator
- Bellevue, WA (9 miles from Bothell, WA)
- 7 days ago
- Bellevue, WA (9 miles from Bothell, WA)
- 7 days ago
Area Customer Service Coordinator** POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations,...
- Kirkland, WA (5 miles from Bothell, WA)
- 8 days ago
- Kirkland, WA (5 miles from Bothell, WA)
- 8 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Manager, Customer Success, Amazon Vendor Services - Consumables
- Seattle, WA (11 miles from Bothell, WA)
- 10 days ago
- Seattle, WA (11 miles from Bothell, WA)
- 10 days ago
The Amazon Vendor Services organization is seeking a Manager, Customer Success Manager to lead a team of Customer Success Managers responsible for the growth and development of some of the most...
H&B Associate Director - Client Service Team
- Seattle, WA (11 miles from Bothell, WA)
- 14 days ago
- Seattle, WA (11 miles from Bothell, WA)
- 14 days ago
As a Health and Benefits Associate Director, you will lead client engagements involving the design and management of the full array of health and benefits programs. You will drive the strategy and...
- Seattle, WA (11 miles from Bothell, WA)
- 14 days ago
- Seattle, WA (11 miles from Bothell, WA)
- 14 days ago
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
Senior Laboratory Client Services Coordinator
- Edmonds, WA (8 miles from Bothell, WA)
- 14 days ago
- Edmonds, WA (8 miles from Bothell, WA)
- 14 days ago
Senior Laboratory Client Services Coordinator Providence St. Joseph Health - Edmonds, WA Posted: 4/18/2025 - Expires: 7/17/2025 Job ID: 288100694 Apply Now I have already applied Save Job Print...
Demographic Data for Bothell, WA
Moving to Bothell, WA? Find some basic demographic data about Bothell, WA below.
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Salary for Customer Service Manager Jobs in Bothell, WA
Highest Education Level
Customer Service Managers in Bothell, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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