Customer Service Manager Jobs in Williamsburg, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
FT Manager Customer Service (H)
- Newport News, VA (19 miles from Williamsburg, VA)
- 4 hours ago
- Newport News, VA (19 miles from Williamsburg, VA)
- 4 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 450254 Address: USA-VA-Newport News-41 Hidden Blvd Store Code: Store 00227 Front End (7207650) Food Lion has been providing an easy,...
FT Assistant Manager Customer Service
- Newport News, VA (19 miles from Williamsburg, VA)
- 5 days ago
- Newport News, VA (19 miles from Williamsburg, VA)
- 5 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 449446 Address: USA-VA-Newport News-12917 Jefferson Ave Store Code: Store 00597 FRONT END (7212813) Food Lion has been providing an...
- Williamsburg, VA (2 miles from Williamsburg, VA)
- 8 days ago
- Williamsburg, VA (2 miles from Williamsburg, VA)
- 8 days ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
Client Services Manager, Home Health
- Yorktown, VA (12 miles from Williamsburg, VA)
- 8 days ago
- Yorktown, VA (12 miles from Williamsburg, VA)
- 8 days ago
BAYADA Home Health Care is currently seeking a Client Services Manager to join our Yorktown, VA M edicare certified Home Health Senior Living Office. If you are looking for an exciting career...
- Newport News, VA (19 miles from Williamsburg, VA)
- 10 days ago
- Newport News, VA (19 miles from Williamsburg, VA)
- 10 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Location: 945 Fairmount Ave. WE Jamestown, NY 14701 Availability Requirement for this role: Morning, afternoon, evening (includes weekends).Shifts end as late as 12:30am Age Requirement: Must be...
- Newport News, VA (19 miles from Williamsburg, VA)
- 17 days ago
- Newport News, VA (19 miles from Williamsburg, VA)
- 17 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Store - VA BCH-WILLIAMSBURG, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Newport News, VA (19 miles from Williamsburg, VA)
- 23 days ago
- Newport News, VA (19 miles from Williamsburg, VA)
- 23 days ago
Overview Nippon Express Company, Ltd. (NX) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities...
Customer Experience Manager P/T
- Newport News, VA (19 miles from Williamsburg, VA)
- 90+ days ago
- Newport News, VA (19 miles from Williamsburg, VA)
- 90+ days ago
Store - VA BCH-NEWPORT NEWS, VADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Williamsburg, VA
Moving to Williamsburg, VA? Find some basic demographic data about Williamsburg, VA below.
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Salary for Customer Service Manager Jobs in Williamsburg, VA
Highest Education Level
Customer Service Managers in Williamsburg, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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