Customer Service Manager Jobs in Suffolk, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Smithfield, VA (11 miles from Suffolk, VA)
- 21 hours ago
- Smithfield, VA (11 miles from Suffolk, VA)
- 21 hours ago
If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We are an...
Store - VA BCH-SUFFOLK, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Newport News, VA (11 miles from Suffolk, VA)
- 9 days ago
- Newport News, VA (11 miles from Suffolk, VA)
- 9 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service Coordinator - On-Site
- Chesapeake, VA (21 miles from Suffolk, VA)
- 9 days ago
- Chesapeake, VA (21 miles from Suffolk, VA)
- 9 days ago
Customer Service Coordinator - On-Site PeopleShare Chesapeake, VA, US 5d ago PeopleShare is Hiring highly motivated Customer Service Reps immediately! If you are located in the Chesapeake area and...
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Customer Experience Manager P/T
- Newport News, VA (12 miles from Suffolk, VA)
- 10 days ago
- Newport News, VA (12 miles from Suffolk, VA)
- 10 days ago
Store - VA BCH-NEWPORT NEWS, VADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Sr. Director of Client Services (Strategic Management) - Major Accounts Services
- Norfolk, VA (15 miles from Suffolk, VA)
- 16 days ago
- Norfolk, VA (15 miles from Suffolk, VA)
- 16 days ago
center management is preferred + Business acumen and financial knowledge + Leverages data to make strategic business decisions + Exceptional verbal and written communication skills, with the ability...
- Virginia Beach, VA (22 miles from Suffolk, VA)
- 22 days ago
- Virginia Beach, VA (22 miles from Suffolk, VA)
- 22 days ago
... Ward Ct, Virginia Beach, Virginia 23462 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We...
Client Service Coordinator - 000667
- Newport News, VA (12 miles from Suffolk, VA)
- 24 days ago
- Newport News, VA (12 miles from Suffolk, VA)
- 24 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Norfolk, VA (15 miles from Suffolk, VA)
- 45+ days ago
- Norfolk, VA (15 miles from Suffolk, VA)
- 45+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Portsmouth, VA (11 miles from Suffolk, VA)
- 45+ days ago
- Portsmouth, VA (11 miles from Suffolk, VA)
- 45+ days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
- Chesapeake, VA (21 miles from Suffolk, VA)
- 60+ days ago
- Chesapeake, VA (21 miles from Suffolk, VA)
- 60+ days ago
ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of...
- Chesapeake, VA (21 miles from Suffolk, VA)
- 60+ days ago
- Chesapeake, VA (21 miles from Suffolk, VA)
- 60+ days ago
Store - VA BCH-CHESAPEAKE/CROSSWAYS, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
- Chesapeake, VA (21 miles from Suffolk, VA)
- 90+ days ago
- Chesapeake, VA (21 miles from Suffolk, VA)
- 90+ days ago
Job Description In search of an enthusiastic & friendly client service coordinator to join our small animal hospital in Chesapeake, Virginia. Our team believes in and agrees to Positivity,...
Demographic Data for Suffolk, VA
Moving to Suffolk, VA? Find some basic demographic data about Suffolk, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Suffolk, VA
Highest Education Level
Customer Service Managers in Suffolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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