Call Center Representative Jobs in Suffolk, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Onsite Benefits Call Center Representative
- Conduent Business Services, LLC
- Chesapeake, VA (21 miles from Suffolk, VA)
- 21 days ago
- Chesapeake, VA (21 miles from Suffolk, VA)
- 21 days ago
Benefits Call Center Representative Onsite in Chesapeake, VA Excellent benefits and team atmosphere Pay: $17/hour About the Role: As a Benefits Call Center Representative, you'll support customers by...
In PersonRetirement Benefits Call Center Representative
- Conduent Incorporated
- Chesapeake, VA (21 miles from Suffolk, VA)
- 27 days ago
- Chesapeake, VA (21 miles from Suffolk, VA)
- 27 days ago
To be successful in this role, you should have: Previous customer service and call center experience Pension or retirement benefits experience preferred Strong communication and active listening skills...
In PersonRemote Call Center Representative
- MCI Military Recruitment
- Hampton, VA (11 miles from Suffolk, VA)
- 30+ days ago
- Hampton, VA (11 miles from Suffolk, VA)
- 30+ days ago
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote- Renewal by Andersen
- Chesapeake, VA (21 miles from Suffolk, VA)
- 30+ days ago
- Chesapeake, VA (21 miles from Suffolk, VA)
- 30+ days ago
Job Details Are you looking for a new career opportunity? Are you energetic, personable, and driven to succeed? We're looking for ambitious team members with experience managing outbound and...
In PersonClient Support Specialist - Dec 2025 / May 2026 Grads
- ADP
- Norfolk, VA (15 miles from Suffolk, VA)
- 60+ days ago
- Norfolk, VA (15 miles from Suffolk, VA)
- 60+ days ago
Description ADP is hiring a Client Support Specialist - Dec 2025 / May 2026 Grads. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you...
In PersonBenefits Call Center Representative
- Conduent Incorporated
- Chesapeake, VA (21 miles from Suffolk, VA)
- 90+ days ago
- Chesapeake, VA (21 miles from Suffolk, VA)
- 90+ days ago
To be successful in this role, you should have: Previous customer service and/or call center experience Excellent verbal and written communication skills Strong typing and keyboarding skills Ability...
In PersonDemographic Data for Suffolk, VA
Moving to Suffolk, VA? Find some basic demographic data about Suffolk, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Suffolk, VA
Highest Education Level
Call Center Representatives in Suffolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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