Customer Service Manager Jobs in Roanoke, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Wawa, Inc.
- Daleville, VA (9 miles from Roanoke, VA)
- 7 days ago
- Daleville, VA (9 miles from Roanoke, VA)
- 7 days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
In PersonIf you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeAirport Ramp/Customer Service Supervisor - ROA
- Unifi Aviation, LLC
- Roanoke, VA
- 21 hours ago
- Roanoke, VA
- 21 hours ago
General information Job Title Airport Ramp/Customer Service Supervisor - ROA Date Tuesday, April 7, 2026 Entity Unifi Aviation, LLC State Virginia City Roanoke Base Pay Rate: $ 19.00 Full/Part...
In PersonWe can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the...
In PersonAs a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions...
In PersonFT Assistant Manager Customer Service
- Food Lion
- Bedford, VA (23 miles from Roanoke, VA)
- 15 days ago
- Bedford, VA (23 miles from Roanoke, VA)
- 15 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 500807 Address: USA-VA-Bedford-1515 Longwood Ave. Store Code: Store 00249 Front End (7208036) Food Lion has been providing an easy,...
In PersonCustomer Service Manager - Roanoke, VA
- Compass Group
- Roanoke, VA
- 22 days ago
- Roanoke, VA
- 22 days ago
Job Summary: The Customer Service Manager (CSM) is responsible for delivering an exceptional customer experience while overseeing day to day operations....
In PersonFacility Customer Service Coordinator
- Sherwin-Williams
- Roanoke, VA
- 30+ days ago
- Roanoke, VA
- 30+ days ago
The Facility Customer Service Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.This...
In Person Full TimeFacility Customer Service Coordinator
- Sherwin Williams
- Roanoke, VA
- 30+ days ago
- Roanoke, VA
- 30+ days ago
The Facility Customer Service Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.This...
In Person Full TimeCompany: Protos Security Job Title: Service Agent Reports To: Service Manager Location: Roanoke VA, On-Site Company Overview Protos Security, a subsidiary of Security Services Holdings, is the...
In PersonDemographic Data for Roanoke, VA
Moving to Roanoke, VA? Find some basic demographic data about Roanoke, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Roanoke, VA
Highest Education Level
Customer Service Managers in Roanoke, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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