Customer Service Manager Jobs in Richmond, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Work from Home - Customer Service Coordinator - CX Solutions
- Richmond, VA
- 1 day ago
- Richmond, VA
- 1 day ago
center Experience At least 1 year of experience using Google Suite or Microsoft office Preferred Qualifications: At least 3 years of customer Service or call center experience At least 6 months of...
Remote WorkFT Assistant Manager Customer Service
- Chester, VA (17 miles from Richmond, VA)
- 4 days ago
- Chester, VA (17 miles from Richmond, VA)
- 4 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 445702 Address: USA-VA-Chester-13145 Rivers Bend Blvd Store Code: Store 00966 Front End (7217528) Food Lion has been providing an...
The Billing Operations Supervisor will oversee the daily operations of the billing department, ensuring accurate and timely invoicing, resolving billing discrepancies, and improving billing...
- Glen Allen, VA (6 miles from Richmond, VA)
- 15 days ago
- Glen Allen, VA (6 miles from Richmond, VA)
- 15 days ago
Why Winebow? At Winebow, we are strongly committed to creating an environment that fosters diversity, equity, and inclusion. We are intentional in our efforts to ensure that every employee has a...
- Midlothian, VA (11 miles from Richmond, VA)
- 16 days ago
- Midlothian, VA (11 miles from Richmond, VA)
- 16 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Client Service Coordinator - 001328
- Mechanicsville, VA (15 miles from Richmond, VA)
- 25 days ago
- Mechanicsville, VA (15 miles from Richmond, VA)
- 25 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Service Coordinator, Corporate
- Glen Allen, VA (6 miles from Richmond, VA)
- 28 days ago
- Glen Allen, VA (6 miles from Richmond, VA)
- 28 days ago
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
- Ashland, VA (12 miles from Richmond, VA)
- 30+ days ago
- Ashland, VA (12 miles from Richmond, VA)
- 30+ days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Customer Experience Manager Part Time
- Henrico, VA (12 miles from Richmond, VA)
- 30+ days ago
- Henrico, VA (12 miles from Richmond, VA)
- 30+ days ago
Store - RICHMOND-WHITE OAK, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
FT Manager Customer Service (H)
- Chester, VA (17 miles from Richmond, VA)
- 30+ days ago
- Chester, VA (17 miles from Richmond, VA)
- 30+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 439500 Address: USA-VA-Chester-13145 Rivers Bend Blvd Store Code: Store 00966 Front End (7217528) Food Lion has been providing an...
- Midlothian, VA (11 miles from Richmond, VA)
- 60+ days ago
- Midlothian, VA (11 miles from Richmond, VA)
- 60+ days ago
Store - RICHMOND-MIDLOTHIAN, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Client Services Manager Pay: $24 - $26 How do you define success? Our fast-paced company culture mixes challenge and excitement to create an environment of professionalism and engagement seldom...
- Midlothian, VA (11 miles from Richmond, VA)
- 90+ days ago
- Midlothian, VA (11 miles from Richmond, VA)
- 90+ days ago
Position Description: Customer Service Supervisor (CSS) The following provides a detailed description for the position of Customer Service Supervisor. Actual duties performed may vary slightly....
Demographic Data for Richmond, VA
Moving to Richmond, VA? Find some basic demographic data about Richmond, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Richmond, VA
Highest Education Level
Customer Service Managers in Richmond, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Monitoring
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Complaint Resolution
- Resolution
- Cash Management
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Strategy Development
- Closing
- Account Management
- Friendliness
- Retail
- Customer Relations
- Process Improvement
- Telephone Skills
- High School Diploma
- Driving
- Written Communication
- Verbal Communication
- Events
- Documentation
- Coaching
- Collaboration
- Inventory Management
- Multitasking
- Policy Development
- Team Building
- English
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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