Customer Service Manager Jobs in Richmond, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Country USA State Virginia City Richmond Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter...
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Full Time Customer Experience Manager
- Colonial Heights, VA (21 miles from Richmond, VA)
- 2 days ago
- Colonial Heights, VA (21 miles from Richmond, VA)
- 2 days ago
Full Time Customer Experience Manager 3.4 3.4 out of 5 stars Colonial Heights, VA Store - RICHMOND-COLONIAL HEIGHTS, VA Deliver a customer centric shopping experience by managing and delivering...
Join Virginia Housing and help make a difference as aCustomer Service Specialist. (Hybrid)This important role is responsible for providing professional service by acting as the primary point of...
This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months....
FY26 US Seasonal Tax-Private Client Services Manager
- Richmond, VA
- 5 days ago
- Richmond, VA
- 5 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkStore - RICHMOND-WHITE OAK, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Store - RICHMOND-BROAD, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Richmond, VA
- 6 days ago
- Richmond, VA
- 6 days ago
Location:** New York or Remote Seasonal Tax Manager FSO-PCS Private Client Services (PCS) is a growing practice within EY, and youll see that growth reflected in our career opportunities. The team...
Remote WorkCustomer Support Manager - Virginia Motorola Solutions - 4.1 University of Richmond, VA Job Details Full-time Estimated: $64K - $81.2K a year 23 hours ago Benefits Paid parental leave Employee...
FT Assistant Manager Customer Service
- Chesterfield, VA (12 miles from Richmond, VA)
- 9 days ago
- Chesterfield, VA (12 miles from Richmond, VA)
- 9 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 436628 Address: USA-VA-Chesterfield-7032 Commons Plaza Dr. Store Code: Store 01602 Front End (7227265) Food Lion has been providing...
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
FT Manager Customer Service (H)
- Manakin Sabot, VA (11 miles from Richmond, VA)
- 11 days ago
- Manakin Sabot, VA (11 miles from Richmond, VA)
- 11 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 436163 Address: USA-VA-Manakin Sabot-30 Broad Street Store Code: Store 01541 Front End (7225795) Food Lion has been providing an...
- Glen Allen, VA (6 miles from Richmond, VA)
- 11 days ago
- Glen Allen, VA (6 miles from Richmond, VA)
- 11 days ago
Store - RICHMOND-BROAD, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Richmond, VA
Moving to Richmond, VA? Find some basic demographic data about Richmond, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Richmond, VA
Highest Education Level
Customer Service Managers in Richmond, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Call Center Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Complaint Resolution
- Resolution
- Cash Management
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Merchandising
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Process Improvement
- Friendliness
- High School Diploma
- Account Management
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Documentation
- English
- Multitasking
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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