Customer Service Manager Jobs in Richmond, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote WorkFull Time Customer Service Manager
- Chesterfield, VA (12 miles from Richmond, VA)
- 4 days ago
- Chesterfield, VA (12 miles from Richmond, VA)
- 4 days ago
Store - RICHMOND-CHESTERFIELD, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
- Glen Allen, VA (6 miles from Richmond, VA)
- 6 days ago
- Glen Allen, VA (6 miles from Richmond, VA)
- 6 days ago
BHE GT&S has an exciting opportunity as a Customer Service Manager at our Headquarters located in Glen Allen, VA....
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkPosition Title: Customer Service Manager Location: North Richmond, NSW, AustraliaReports To: Commercial Manager Position Objective:We are seeking a dynamic and experienced......
Senior Engineer/Consultant/Client Services Manager Energy, Power & Renewables
- Richmond, VA
- 8 days ago
- Richmond, VA
- 8 days ago
Ardurra is looking to hire a Senior Engineer/Consultant/Client Services Manager for our growing energy practice in Richmond, VA. Ardurra has quickly become a regional leader in the energy...
Retail Customer Service Supervisor
- Colonial Heights, VA (21 miles from Richmond, VA)
- 9 days ago
- Colonial Heights, VA (21 miles from Richmond, VA)
- 9 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Client Service Coordinator - 001328
- Mechanicsville, VA (15 miles from Richmond, VA)
- 9 days ago
- Mechanicsville, VA (15 miles from Richmond, VA)
- 9 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Manager Client Service Management CVS Health - 3.2 Richmond, VA Job Details Full-time $54,300 - $159,120 a year 1 day ago Benefits Employee stock purchase plan Health insurance Flexible spending...
- Midlothian, VA (11 miles from Richmond, VA)
- 10 days ago
- Midlothian, VA (11 miles from Richmond, VA)
- 10 days ago
Position Description: Customer Service Supervisor (CSS) The following provides a detailed description for the position of Customer Service Supervisor. Actual duties performed may vary slightly....
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Retail Store Customer Service Supervisor
- Henrico, VA (12 miles from Richmond, VA)
- 13 days ago
- Henrico, VA (12 miles from Richmond, VA)
- 13 days ago
About the role As a store Supervisor, you support the store management team to maintain Total Wine & More's brand by delivering best-in-class service, selection, and value to our customers. You...
Therapy Client Services Coordinator
- North Chesterfield, VA (6 miles from Richmond, VA)
- 14 days ago
- North Chesterfield, VA (6 miles from Richmond, VA)
- 14 days ago
Therapy Client Service Coordinator (CSC) Aveanna Healthcare is a leading national provider of home health services to medically fragile children and adults. Our mission is to revolutionize the way...
Administrator, Customer Service-FSG - TForce Freight
- Richmond, VA
- 14 days ago
- Richmond, VA
- 14 days ago
Job Title: Administrator, Customer Service-FSG Job Summary: The Customer Service-FSG Administrator develops and maintains on-going relationships with account executives, sales support...
Customer Service Team Lead, Neurodiverse Solutions
- Richmond, VA
- 18 days ago
- Richmond, VA
- 18 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Demographic Data for Richmond, VA
Moving to Richmond, VA? Find some basic demographic data about Richmond, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Richmond, VA
Highest Education Level
Customer Service Managers in Richmond, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Team Leading
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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