Customer Service Manager Jobs in Montpelier, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Richmond, VA (18 miles from Montpelier, VA)
- 2 days ago
- Richmond, VA (18 miles from Montpelier, VA)
- 2 days ago
Store - Richmond Short Pump, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Ashland, VA (10 miles from Montpelier, VA)
- 3 days ago
- Ashland, VA (10 miles from Montpelier, VA)
- 3 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Richmond, VA (23 miles from Montpelier, VA)
- 5 days ago
- Richmond, VA (23 miles from Montpelier, VA)
- 5 days ago
Are you Richmond R.E.A.D.Y? R espect. E quity. A ccountability. D iversity YOU!!! This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth...
- Richmond, VA (18 miles from Montpelier, VA)
- 12 days ago
- Richmond, VA (18 miles from Montpelier, VA)
- 12 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Service Coordinator - Bilingual (Mandarin)
- Richmond, VA (18 miles from Montpelier, VA)
- 18 days ago
- Richmond, VA (18 miles from Montpelier, VA)
- 18 days ago
Country USA State Virginia City Richmond Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter...
Customer Support Manager - Virginia
- Richmond, VA (18 miles from Montpelier, VA)
- 24 days ago
- Richmond, VA (18 miles from Montpelier, VA)
- 24 days ago
Customer Support Manager - Virginia Motorola Solutions - 4.1 University of Richmond, VA Job Details Full-time Estimated: $64K - $81.2K a year 23 hours ago Benefits Paid parental leave Employee...
- Glen Allen, VA (14 miles from Montpelier, VA)
- 28 days ago
- Glen Allen, VA (14 miles from Montpelier, VA)
- 28 days ago
Store - RICHMOND-BROAD, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Richmond, VA (18 miles from Montpelier, VA)
- 30+ days ago
- Richmond, VA (18 miles from Montpelier, VA)
- 30+ days ago
The Billing Operations Supervisor will oversee the daily operations of the billing department, ensuring accurate and timely invoicing, resolving billing discrepancies, and improving billing...
FT Manager Customer Service (H)
- Richmond, VA (18 miles from Montpelier, VA)
- 45+ days ago
- Richmond, VA (18 miles from Montpelier, VA)
- 45+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 432128 Address: USA-VA-Richmond-5702 Jefferson Davis Hwy Store Code: Store 01172 Managers (2717229) Food Lion has been providing an...
FT Assistant Manager Customer Service
- Manakin Sabot, VA (12 miles from Montpelier, VA)
- 45+ days ago
- Manakin Sabot, VA (12 miles from Montpelier, VA)
- 45+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 269987 Address: USA-VA-Manakin Sabot-30 Broad Street Store Code: Store 01541 Front End (7225795) Food Lion has been providing an...
Client Services Manager - Copper Mill
- Richmond, VA (18 miles from Montpelier, VA)
- 45+ days ago
- Richmond, VA (18 miles from Montpelier, VA)
- 45+ days ago
Client Services Manager Pay: $24 - $26 How do you define success? Our fast-paced company culture mixes challenge and excitement to create an environment of professionalism and engagement seldom...
Senior Engineer/Consultant/Client Services Manager Energy, Power & Renewables
- Richmond, VA (18 miles from Montpelier, VA)
- 60+ days ago
- Richmond, VA (18 miles from Montpelier, VA)
- 60+ days ago
Ardurra is looking to hire a Senior Engineer/Consultant/Client Services Manager for our growing energy practice in Richmond, VA. Ardurra has quickly become a regional leader in the energy...
Client Service Manager - Hickory Creek
- Richmond, VA (18 miles from Montpelier, VA)
- 90+ days ago
- Richmond, VA (18 miles from Montpelier, VA)
- 90+ days ago
Client Services Manager How do you define success? Our fast-paced company culture mixes challenge and excitement to create an environment of professionalism and engagement seldom seen or...
Demographic Data for Montpelier, VA
Moving to Montpelier, VA? Find some basic demographic data about Montpelier, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Montpelier, VA
Highest Education Level
Customer Service Managers in Montpelier, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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