Customer Service Manager Jobs in Mechanicsville, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Hopewell, VA (23 miles from Mechanicsville, VA)
- 12 days ago
- Hopewell, VA (23 miles from Mechanicsville, VA)
- 12 days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Customer Service Coordinator, Corporate
- Glen Allen, VA (14 miles from Mechanicsville, VA)
- 2 days ago
- Glen Allen, VA (14 miles from Mechanicsville, VA)
- 2 days ago
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
- Richmond, VA (15 miles from Mechanicsville, VA)
- 2 days ago
- Richmond, VA (15 miles from Mechanicsville, VA)
- 2 days ago
Passionate Customer Service Professional Needed. Must Love Pets. Banfield Pet Hospital Chesterfield at Carmia Way Job Description Client Service Coordinator needed for Banfield Pet Hospital in...
Work from Home - Customer Service Coordinator - High Value Servicing Specialty (Spark)
- Richmond, VA (15 miles from Mechanicsville, VA)
- 4 days ago
- Richmond, VA (15 miles from Mechanicsville, VA)
- 4 days ago
center experience At least 1 year of Google Suite or Microsoft Office experience Preferred Qualifications At least 3 years of customer service or call center experience At least 6 months of experience...
Remote Work- Ashland, VA (16 miles from Mechanicsville, VA)
- 8 days ago
- Ashland, VA (16 miles from Mechanicsville, VA)
- 8 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Richmond, VA (15 miles from Mechanicsville, VA)
- 8 days ago
- Richmond, VA (15 miles from Mechanicsville, VA)
- 8 days ago
Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. DiversityYOU!!! This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth...
Customer Experience Manager Part Time
- Henrico, VA (5 miles from Mechanicsville, VA)
- 11 days ago
- Henrico, VA (5 miles from Mechanicsville, VA)
- 11 days ago
Store - RICHMOND-WHITE OAK, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
FT Manager Customer Service (H)
- Chester, VA (22 miles from Mechanicsville, VA)
- 12 days ago
- Chester, VA (22 miles from Mechanicsville, VA)
- 12 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 439500 Address: USA-VA-Chester-13145 Rivers Bend Blvd Store Code: Store 00966 Front End (7217528) Food Lion has been providing an...
- Richmond, VA (15 miles from Mechanicsville, VA)
- 17 days ago
- Richmond, VA (15 miles from Mechanicsville, VA)
- 17 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Service Coordinator - Bilingual (Mandarin)
- Richmond, VA (15 miles from Mechanicsville, VA)
- 22 days ago
- Richmond, VA (15 miles from Mechanicsville, VA)
- 22 days ago
Country USA State Virginia City Richmond Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter...
Full Time Customer Experience Manager
- Colonial Heights, VA (23 miles from Mechanicsville, VA)
- 24 days ago
- Colonial Heights, VA (23 miles from Mechanicsville, VA)
- 24 days ago
Full Time Customer Experience Manager 3.4 3.4 out of 5 stars Colonial Heights, VA Store - RICHMOND-COLONIAL HEIGHTS, VA Deliver a customer centric shopping experience by managing and delivering...
Customer Support Manager - Virginia
- Richmond, VA (15 miles from Mechanicsville, VA)
- 29 days ago
- Richmond, VA (15 miles from Mechanicsville, VA)
- 29 days ago
Customer Support Manager - Virginia Motorola Solutions - 4.1 University of Richmond, VA Job Details Full-time Estimated: $64K - $81.2K a year 23 hours ago Benefits Paid parental leave Employee...
- Glen Allen, VA (14 miles from Mechanicsville, VA)
- 30+ days ago
- Glen Allen, VA (14 miles from Mechanicsville, VA)
- 30+ days ago
Store - RICHMOND-BROAD, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Richmond, VA (15 miles from Mechanicsville, VA)
- 30+ days ago
- Richmond, VA (15 miles from Mechanicsville, VA)
- 30+ days ago
The Billing Operations Supervisor will oversee the daily operations of the billing department, ensuring accurate and timely invoicing, resolving billing discrepancies, and improving billing...
Client Services Manager - Copper Mill
- Richmond, VA (15 miles from Mechanicsville, VA)
- 60+ days ago
- Richmond, VA (15 miles from Mechanicsville, VA)
- 60+ days ago
Client Services Manager Pay: $24 - $26 How do you define success? Our fast-paced company culture mixes challenge and excitement to create an environment of professionalism and engagement seldom...
Demographic Data for Mechanicsville, VA
Moving to Mechanicsville, VA? Find some basic demographic data about Mechanicsville, VA below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Mechanicsville, VA
Highest Education Level
Customer Service Managers in Mechanicsville, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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