Customer Service Manager Jobs in Harrisonburg, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Staunton, VA (21 miles from Harrisonburg, VA)
- 2 days ago
- Staunton, VA (21 miles from Harrisonburg, VA)
- 2 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
Arconic is currently in search of a Project Manager Customer Service to join our Kawneer team based in Harrisonburg, VA. At Arconic, we take pride in our work and our innovative products and...
service management and able to partner cross-functionally Ability to manage end to end initiatives through challenging deadlines Excellent organizational and project management skills, including the...
Arconic is currently in search of a Customer Service Coordinator to join our Kawneer business in Harrisonburg, VA. Primary Purpose of the Job Under the direction of the Sales Coordination...
Demographic Data for Harrisonburg, VA
Moving to Harrisonburg, VA? Find some basic demographic data about Harrisonburg, VA below.
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Salary for Customer Service Manager Jobs in Harrisonburg, VA
Highest Education Level
Customer Service Managers in Harrisonburg, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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