Customer Service Representative Jobs in Harrisonburg, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all...
- Staunton, VA (21 miles from Harrisonburg, VA)
- 1 day ago
- Staunton, VA (21 miles from Harrisonburg, VA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Working Title: Customer Support Specialist (Part-Time) State Role Title: Information Technology Specialist I Position Type: Part-time - Wage / Part-time Salaried Position Status: Part-Time FLSA...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
DMV Customer Service Generalist - Harrisonburg CSC # 00954
- Harrisonburg, VA
- 5 days ago
- Harrisonburg, VA
- 5 days ago
Title: DMV Customer Service Generalist - Harrisonburg CSC # 00954 State Role Title: Admin and Office Spec III Hiring Range: 41,000 Pay Band: 3 Agency: Department of Motor Vehicles Location:...
- Staunton, VA (21 miles from Harrisonburg, VA)
- 6 days ago
- Staunton, VA (21 miles from Harrisonburg, VA)
- 6 days ago
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Retail Customer Service Cashier
- Staunton, VA (21 miles from Harrisonburg, VA)
- 11 days ago
- Staunton, VA (21 miles from Harrisonburg, VA)
- 11 days ago
Req ID: 459640 Address: 3499 Lee Jackson Highway Staunton, VA, 24401 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling *...
Customer Service Teller CLASSIFICATION Non-exempt REPORTS TO Community Bank Manager JOB DESCRIPTION Summary/Objective Under the direction of the Branch Management, performs a variety of duties...
Customer Service Representative
- Staunton, VA (21 miles from Harrisonburg, VA)
- 15 days ago
- Staunton, VA (21 miles from Harrisonburg, VA)
- 15 days ago
First Bank and Trust is seeking a detail-oriented Customer Service Representative in Staunton, VA....
Service Center Harrisonburg JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting...
Senior Member Service Representative
- Staunton, VA (21 miles from Harrisonburg, VA)
- 21 days ago
- Staunton, VA (21 miles from Harrisonburg, VA)
- 21 days ago
Mission: In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into...
Remote WorkGeneral Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Rep(04249) - 41 Burgess Rd
- Harrisonburg, VA
- 90+ days ago
- Harrisonburg, VA
- 90+ days ago
Company Description We are a locally owned company dedicated to our team members and our community. Commonwealth Pizza is proud to be a franchise of Domino's Pizza and is committed to providing...
City/State Harrisonburg, VA Work Shift First (Days) Overview: Sentara Health-Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring a Customer Service Representative I Work Shift: First...
Demographic Data for Harrisonburg, VA
Moving to Harrisonburg, VA? Find some basic demographic data about Harrisonburg, VA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Harrisonburg, VA
Highest Education Level
Customer Service Representatives in Harrisonburg, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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