Customer Service Manager Jobs in Fredericksburg, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
CLIENT SERVICE COORDINATOR A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets...
HVAC SERVICE COORDINATOR / CUSTOMER SERVICE Staffing Now Fredericksburg
- Fredericksburg, VA
- 17 days ago
- Fredericksburg, VA
- 17 days ago
HVAC SERVICE COORDINATOR / CUSTOMER SERVICE Staffing Now Fredericksburg, VA (Onsite) Contractor Job Details SNI Companies is seeking a highly organized and proactive individual to join our team as...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Full-Time Customer Service Supervisor
- Stafford, VA (8 miles from Fredericksburg, VA)
- 30+ days ago
- Stafford, VA (8 miles from Fredericksburg, VA)
- 30+ days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
- Fredericksburg, VA (7 miles from Fredericksburg, VA)
- 45+ days ago
- Fredericksburg, VA (7 miles from Fredericksburg, VA)
- 45+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Demographic Data for Fredericksburg, VA
Moving to Fredericksburg, VA? Find some basic demographic data about Fredericksburg, VA below.
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Salary for Customer Service Manager Jobs in Fredericksburg, VA
Highest Education Level
Customer Service Managers in Fredericksburg, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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