Customer Service Manager Jobs in Fairfax, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Part Time Customer Experience Manager
- Washington, DC (22 miles from Fairfax, VA)
- 1 day ago
- Washington, DC (22 miles from Fairfax, VA)
- 1 day ago
Store - DC-CHEVY CHASE, DC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Service Coordinator - 000442
- Falls Church, VA (16 miles from Fairfax, VA)
- 1 day ago
- Falls Church, VA (16 miles from Fairfax, VA)
- 1 day ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Customer Relations Manager - Porsche Bethesda
- North Bethesda, MD (21 miles from Fairfax, VA)
- 2 days ago
- North Bethesda, MD (21 miles from Fairfax, VA)
- 2 days ago
Job Description You're serious about your career, and rest assured you've come to the right place. At a Sonic Automotive family dealership, you'll find the opportunities, resources, and support...
Customer Service Manager - Lorton
- Lorton, VA (19 miles from Fairfax, VA)
- 2 days ago
- Lorton, VA (19 miles from Fairfax, VA)
- 2 days ago
Customer Service Manager - Huntington Transdev in Lorton, VA is hiring a Customer Service Manager....
- Dumfries, VA (23 miles from Fairfax, VA)
- 3 days ago
- Dumfries, VA (23 miles from Fairfax, VA)
- 3 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
- Washington, DC (22 miles from Fairfax, VA)
- 5 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 5 days ago
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote Work- Manassas, VA (8 miles from Fairfax, VA)
- 5 days ago
- Manassas, VA (8 miles from Fairfax, VA)
- 5 days ago
Minimum of one year of relevant customer service and/or call center experience is required. Excellent communication skills....
- Leesburg, VA (14 miles from Fairfax, VA)
- 6 days ago
- Leesburg, VA (14 miles from Fairfax, VA)
- 6 days ago
Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of...
- Reston, VA (7 miles from Fairfax, VA)
- 6 days ago
- Reston, VA (7 miles from Fairfax, VA)
- 6 days ago
Job Description Description SAIC, a leader in providing innovative technology solutions to government and commercial customers, is seeking a driven and customer-centric individual to join our team...
Client Service Coordinator - 005020
- Woodbridge, VA (20 miles from Fairfax, VA)
- 6 days ago
- Woodbridge, VA (20 miles from Fairfax, VA)
- 6 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Service Center Manager
- Chevy Chase, MD (21 miles from Fairfax, VA)
- 7 days ago
- Chevy Chase, MD (21 miles from Fairfax, VA)
- 7 days ago
Title: Customer Service Center Manager Title: Customer Service Center Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced...
Client Services Coordinator (MCLEAN - NEW PRACTICE OPENING)
- McLean, VA (15 miles from Fairfax, VA)
- 7 days ago
- McLean, VA (15 miles from Fairfax, VA)
- 7 days ago
Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Washington, DC (22 miles from Fairfax, VA)
- 7 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 7 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Supervisor, Customer Service Management
- Washington, DC (22 miles from Fairfax, VA)
- 8 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 8 days ago
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkRetail Store Customer Service Supervisor Landmark
- Alexandria, VA (21 miles from Fairfax, VA)
- 8 days ago
- Alexandria, VA (21 miles from Fairfax, VA)
- 8 days ago
About the role As a store Supervisor, you support the store management team to maintain Total Wine & More's brand by delivering best-in-class service, selection, and value to our customers. You...
Demographic Data for Fairfax, VA
Moving to Fairfax, VA? Find some basic demographic data about Fairfax, VA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Fairfax, VA
Highest Education Level
Customer Service Managers in Fairfax, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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