Customer Service Manager Jobs in Fairfax, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Washington, DC (22 miles from Fairfax, VA)
- 30+ days ago
- Washington, DC (22 miles from Fairfax, VA)
- 30+ days ago
ManTech seeks a motivated, career and customer-oriented Customer Service Manager to join our team in JBAB Washington, DC. The position is onsite....
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Qualifications Ability to...
Retail Customer Service Supervisor
- Gainesville, VA (11 miles from Fairfax, VA)
- 1 day ago
- Gainesville, VA (11 miles from Fairfax, VA)
- 1 day ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Springfield, VA (16 miles from Fairfax, VA)
- 2 days ago
- Springfield, VA (16 miles from Fairfax, VA)
- 2 days ago
The Client Care Manager is responsible for ensuring that our clients are receiving the best possible care. They will develop a Care Plan as part of the initial client intake session and keep it...
Regional Client Service Director
- Washington, DC (22 miles from Fairfax, VA)
- 2 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 2 days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
Client Service Manager, Government - Washington, DC
- Washington, DC (22 miles from Fairfax, VA)
- 3 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 3 days ago
Title: Client Service Manager, Government Washington, DC Reporting to: Senior Client Service Manager Location & Travel: This position will be based onsite at the Washington, DC VA hospital...
- Rockville, MD (21 miles from Fairfax, VA)
- 3 days ago
- Rockville, MD (21 miles from Fairfax, VA)
- 3 days ago
The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer-focused individual on the Customer Support Team. The CSMs overall responsibility is to build, maintain and grow...
Remote WorkDepartment: Retail Sales Location: Fairfax, VA Commitment: Part-Time Workplace Type: Onsite Want to make a meaningful difference in people's lives while earning a competitive salary? At Jushi...
- Washington, DC (22 miles from Fairfax, VA)
- 4 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 4 days ago
Basic information Job Name: Coordinator, Client Service Location: Washington, DC Line of Business: Investor Relations Job Function: Investor Services Date: Monday, February 3, 2025 Position...
Client Services Manager, Senior Living
- Montgomry Vlg, MD (22 miles from Fairfax, VA)
- 6 days ago
- Montgomry Vlg, MD (22 miles from Fairfax, VA)
- 6 days ago
BAYADA Home Health Care is currently seeking a Client Services Manager to join our Gaithersburg, MD M edicare certified Home Health Senior Living Office. If you are looking for an exciting career...
Manager - Customer Support Center
- Washington, DC (22 miles from Fairfax, VA)
- 7 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 7 days ago
Responsibilities The George Washington University Hospital (GW Hospital) continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region. U.S....
- Washington, DC (22 miles from Fairfax, VA)
- 9 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 9 days ago
IT Customer Support Manager Department Marketing Statement: Washington Metro Transit Authority is seeking an IT Customer Service Manager who is experienced in and will be responsible for managing the...
- Gainesville, VA (11 miles from Fairfax, VA)
- 11 days ago
- Gainesville, VA (11 miles from Fairfax, VA)
- 11 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Alexandria, VA (21 miles from Fairfax, VA)
- 11 days ago
- Alexandria, VA (21 miles from Fairfax, VA)
- 11 days ago
Client Success Manager Job Description We are seeking a highly motivated and experienced Customer Service Manager to lead our customer service team....
- Washington, DC (22 miles from Fairfax, VA)
- 11 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 11 days ago
Our client is seeking a dynamic, people-first Customer Service Manager to lead a team of representatives and dispatchers....
Demographic Data for Fairfax, VA
Moving to Fairfax, VA? Find some basic demographic data about Fairfax, VA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Fairfax, VA
Highest Education Level
Customer Service Managers in Fairfax, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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