Call Center Representative Jobs in Fairfax, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Relations Associate I (Ongoing Recruitment)
- Arlington, VA (19 miles from Fairfax, VA)
- 13 hours ago
- Arlington, VA (19 miles from Fairfax, VA)
- 13 hours ago
You'll Bring These Qualifications: High School Diploma required; some college a plus Previous call center experience desired Bi-Lingual Spanish/English preferred Proficient with Microsoft Office and...
Medical Call Center Representative
- Rockville, MD (21 miles from Fairfax, VA)
- 8 days ago
- Rockville, MD (21 miles from Fairfax, VA)
- 8 days ago
Randstad is currently hiring and looking to fill multiple Medical Call Center Representative positions in Rockville, MD 20850....
Contact Center Agent: 2PM - 10:30PM (Monday/ Tuesday Off)
- Washington, DC (22 miles from Fairfax, VA)
- 10 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 10 days ago
Contact Center Agent: 2PM - 10:30PM (Monday/ Tuesday Off) United States Customer Service Full-Time Remote Hussmann Corporation Commercial Refrigeration REQ-152149 mail_outline Get future jobs...
Call Center Representative - Full Time
- Washington, DC (22 miles from Fairfax, VA)
- 11 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 11 days ago
Call Center Representative - Full Time (250001WU) Job Description Call Center Representative - Full Time - (250001WU) Description Location: Silver Spring, MD Remote: No Schedule: Variable shifts from...
- Gaithersburg, MD (22 miles from Fairfax, VA)
- 17 days ago
- Gaithersburg, MD (22 miles from Fairfax, VA)
- 17 days ago
Contact Center Representative Industry: Healthcare / Nonprofit Location: Rockville, MD Assignment Type: Contract-to-Hire (5-month contract before conversion) Pay: $20-$24/hour (overtime eligible)...
- Washington, DC (22 miles from Fairfax, VA)
- 19 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 19 days ago
Strong communicator with ability to resolve customer inquiries with a one-call resolution. Understand and follow escalation procedures. Understand and follow appeasement procedures....
- Washington, DC (22 miles from Fairfax, VA)
- 20 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 20 days ago
Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Washington, D.C. location....
Client Support Specialist - Greater Baltimore, MD Area
- Bethesda, MD (19 miles from Fairfax, VA)
- 25 days ago
- Bethesda, MD (19 miles from Fairfax, VA)
- 25 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
- Bethesda, MD (19 miles from Fairfax, VA)
- 27 days ago
- Bethesda, MD (19 miles from Fairfax, VA)
- 27 days ago
Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital...
Call Center Specialist, Evening Shift
- Washington, DC (22 miles from Fairfax, VA)
- 30+ days ago
- Washington, DC (22 miles from Fairfax, VA)
- 30+ days ago
Our client, a social services association, is looking for an evening Call Center Specialist to join their team in DC. Responsibilities include handling information requests via phone, email, and...
Temporary Contact Center Representative - 3rd Shift Part Time
- Washington, DC (22 miles from Fairfax, VA)
- 30+ days ago
- Washington, DC (22 miles from Fairfax, VA)
- 30+ days ago
Location: Media, PA Schedule: 3rd Shift 3:00 AM - 7:00AM (20 hours/week, 7-day availability) Position Summary: The Wawa Contact Center handles contacts from our Customers and Store Associates...
Remote WorkOnsite Transportation Monitoring Operator/Call Center
- Fairfax, VA
- 30+ days ago
- Fairfax, VA
- 30+ days ago
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or...
- Reston, VA (7 miles from Fairfax, VA)
- 30+ days ago
- Reston, VA (7 miles from Fairfax, VA)
- 30+ days ago
Summary: Seeking a Call Center Representative to manage customer inquiries, service requests, and sales orders efficiently and effectively....
- Alexandria, VA (21 miles from Fairfax, VA)
- 45+ days ago
- Alexandria, VA (21 miles from Fairfax, VA)
- 45+ days ago
PRIMARY FUNCTIONS: Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting...
Demographic Data for Fairfax, VA
Moving to Fairfax, VA? Find some basic demographic data about Fairfax, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Fairfax, VA
Highest Education Level
Call Center Representatives in Fairfax, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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