Call Center Representative Jobs in Fairfax, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Patient Scheduling Call Center Agent FT and PT
- HCA Healthcare
- Reston, VA (7 miles from Fairfax, VA)
- moments ago
- Reston, VA (7 miles from Fairfax, VA)
- moments ago
The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing...
Remote Part TimeSenior Contact Center Agent, Consumer Assistance Network
- McLean, VA (15 miles from Fairfax, VA)
- 2 days ago
- McLean, VA (15 miles from Fairfax, VA)
- 2 days ago
Qualifications: 5-7 years of customer service or call center experience Proven experience using CRM systems to document customer interactions Strong phone-based customer support background Mortgage...
In PersonContact Center Representative I CTA
- SIC Standard Insurance Company - 3000
- Washington, DC (22 miles from Fairfax, VA)
- 2 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 2 days ago
The next part of your journey is right around the corner with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a...
In Person- Colonial Parking
- Washington, DC (22 miles from Fairfax, VA)
- 2 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 2 days ago
Strong communicator with ability to resolve customer inquiries with a one-call resolution. Understand and follow escalation procedures. Understand and follow appeasement procedures....
In PersonCustomer Care Associate - Dispatching - (26-CC-600012-075)
- DC Water and Sewer Authority
- Washington, DC (22 miles from Fairfax, VA)
- 4 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 4 days ago
The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be...
In Person- Home Genius Exteriors
- Rockville, MD (21 miles from Fairfax, VA)
- 6 days ago
- Rockville, MD (21 miles from Fairfax, VA)
- 6 days ago
Join Our Winning Team! Are you hungry for success? Do you thrive in a fast-paced environment where hard work and hustle are rewarded? If youre self-motivated, ready to win, and looking for a...
In PersonOC Call Center Operator I (FT)
- Kastle Systems
- Falls Church, VA (16 miles from Fairfax, VA)
- 10 days ago
- Falls Church, VA (16 miles from Fairfax, VA)
- 10 days ago
Overview Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier...
In PersonCall Center Representative $27/hr Rockville, MD
- Beacon Hill Staffing Group
- Rockville, MD (21 miles from Fairfax, VA)
- 14 days ago
- Rockville, MD (21 miles from Fairfax, VA)
- 14 days ago
To Apply for this Job Click Here Our client, a health-related benefits organization, is seeking a Call Center Representative to join their team on a temporary to permanent basis in Rockville, Maryland...
In PersonRemote Healthcare Call Center Representative
- Conduent Incorporated
- Washington, DC (22 miles from Fairfax, VA)
- 27 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 27 days ago
While call center experience is a plus, it is not a requirement. In this position, you will be answering calls regarding healthcare benefits....
RemoteClient Support Specialist - Weekend Shift
- rumbleup
- Arlington, VA (19 miles from Fairfax, VA)
- 30+ days ago
- Arlington, VA (19 miles from Fairfax, VA)
- 30+ days ago
Now Hiring: Client Support Specialist (Full Time) Location : Remote (U.S. residents only) Schedule: Full-time, Friday - Tuesday Compensation : Competitive, based on experience. Includes health,...
Remote Full TimeOnsite Transportation Monitoring Operator/Call Center
- AECOM
- Fairfax, VA
- 30+ days ago
- Fairfax, VA
- 30+ days ago
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or...
In Person- NVR
- Reston, VA (7 miles from Fairfax, VA)
- 30+ days ago
- Reston, VA (7 miles from Fairfax, VA)
- 30+ days ago
Job Type: Full-time Pay: Starting $50,000 per year Core Hours: M-F 8am - 5pm EST As a Customer Care Associate, you will work in a collaborative environment that will allow you to be part of a team...
In PersonContact Center Representative - 1st Shift Part-Time
- Wawa Inc. (210515330)
- Washington, DC (22 miles from Fairfax, VA)
- 30+ days ago
- Washington, DC (22 miles from Fairfax, VA)
- 30+ days ago
Contact Center Representative - 1st Shift Part-Time (2 positions available) Location: Media, PA Available Schedules: - 1st Shift 9:00am-1:00pm (20 hours/week, weekends included) - 1st Shift...
Hybrid Part TimeCustomer Care Associate / Front Desk
- Streamline Brands LLC
- Sterling, VA (8 miles from Fairfax, VA)
- 30+ days ago
- Sterling, VA (8 miles from Fairfax, VA)
- 30+ days ago
Are you passionate about creating memorable experiences for families while supporting life-saving swimming education? The Customer Care Associate is the welcoming face of our swim school,...
In PersonClient Support Specialist - Greater Washington DC Area (REMOTE)
- Fidelity Investments
- Leesburg, VA (14 miles from Fairfax, VA)
- 45+ days ago
- Leesburg, VA (14 miles from Fairfax, VA)
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In PersonDemographic Data for Fairfax, VA
Moving to Fairfax, VA? Find some basic demographic data about Fairfax, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Fairfax, VA
Highest Education Level
Call Center Representatives in Fairfax, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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