Call Center Representative Jobs in Fairfax, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Rockville, MD (21 miles from Fairfax, VA)
- 4 days ago
- Rockville, MD (21 miles from Fairfax, VA)
- 4 days ago
As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat....
Bilingual Spanish Call Center Customer Service Representative
- Washington, DC (22 miles from Fairfax, VA)
- 4 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 4 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Client Support Specialist (Tier 1)
- Bethesda, MD (19 miles from Fairfax, VA)
- 6 days ago
- Bethesda, MD (19 miles from Fairfax, VA)
- 6 days ago
Title: Client Support Specialist (Tier 1) Reporting to: Senior Manager of Client Support Location: Remote, with preference in those in PDT time zone Opportunity: The Client Support Specialist is...
Contact Center Representative- 1st Shift Full-Time
- Washington, DC (22 miles from Fairfax, VA)
- 6 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 6 days ago
Location: Media, PA Schedule: 1st Shift 11:00 AM - 7:00 PM (37.5 hours/week, 7-day availability) Position Summary: Join our winning team where great careers begin. At Wawa, our Contact Center...
Call Center Representative $22/hr-$24/hr
- Arlington, VA (19 miles from Fairfax, VA)
- 14 days ago
- Arlington, VA (19 miles from Fairfax, VA)
- 14 days ago
The ideal candidate will have previous Salesforce and call center experience, with a preference for healthcare. Are you interested? Apply today!...
Onsite Transportation Monitoring Operator/Call Center
- Fairfax, VA
- 30+ days ago
- Fairfax, VA
- 30+ days ago
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or...
- Washington, DC (22 miles from Fairfax, VA)
- 30+ days ago
- Washington, DC (22 miles from Fairfax, VA)
- 30+ days ago
Qualifications Required Qualifications: Required Experience: BA/BS and a minimum of 3 years of full time (40 hours a week) call center experience. Experience can be substituted for education....
- Washington, DC (22 miles from Fairfax, VA)
- 30+ days ago
- Washington, DC (22 miles from Fairfax, VA)
- 30+ days ago
Qualifications Required Qualifications: Required Experience: BA/BS and a minimum of 6 years of full time (40 hours a week) call center experience. Experience can be substituted for education....
- Alexandria, VA (21 miles from Fairfax, VA)
- 60+ days ago
- Alexandria, VA (21 miles from Fairfax, VA)
- 60+ days ago
Physicians & Midwives (P&M) is seeking a full-time Call Center Representative....
Onsite Call Center Representative $25/hr Rockville, MD
- Rockville, MD (21 miles from Fairfax, VA)
- 45+ days ago
- Rockville, MD (21 miles from Fairfax, VA)
- 45+ days ago
About You: 1+ years of call center experience is required. Medical call center experience is desired. Bilingual with English and Spanish fluency is highly preferred....
Bilingual Outbound Call Center Rep - Remote
- Alexandria, VA (21 miles from Fairfax, VA)
- 45+ days ago
- Alexandria, VA (21 miles from Fairfax, VA)
- 45+ days ago
We are looking for someone with: A High School Diploma or equivalent is preferred. 1+ year call center experience OR 2+ years general work experience required....
Remote Work- Rockville, MD (21 miles from Fairfax, VA)
- 45+ days ago
- Rockville, MD (21 miles from Fairfax, VA)
- 45+ days ago
center representative supporting OUR CLIENT, which offers a variety of benefits, including health, dental, vision, prescription, and life insurance for participants and their beneficiaries....
- Rockville, MD (21 miles from Fairfax, VA)
- 45+ days ago
- Rockville, MD (21 miles from Fairfax, VA)
- 45+ days ago
Call Center Representative Rockville, MD Type: Contract Category: Administrative Reference ID: 10028054 Shortcut: qkGS3O Position: Call Center Representative Location: Rockville, MD Pay: $18-$22 Hour...
Part-Time Customer Care Associate
- Reston, VA (7 miles from Fairfax, VA)
- 60+ days ago
- Reston, VA (7 miles from Fairfax, VA)
- 60+ days ago
As a Part-Time Customer Service Associate, your empathy and interpersonal skills will help you provide exceptional customer care to NVR homeowners. Well provide training and resources so you can...
- Reston, VA (7 miles from Fairfax, VA)
- 60+ days ago
- Reston, VA (7 miles from Fairfax, VA)
- 60+ days ago
Job Type: Full-time Pay: Starting $50,000 per year Core Hours: M-F 8am - 5pm EST As a Customer Care Associate, you will work in a family-style culture that will allow you to be part of a team of...
Demographic Data for Fairfax, VA
Moving to Fairfax, VA? Find some basic demographic data about Fairfax, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Fairfax, VA
Highest Education Level
Call Center Representatives in Fairfax, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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