Customer Service Manager Jobs in Charlottesville, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Airport Customer Service Supervisor - CHO
- Charlottesville, VA
- 2 days ago
- Charlottesville, VA
- 2 days ago
General information Job Title Airport Customer Service Supervisor - CHO Date Friday, June 27, 2025 Entity Unifi Aviation, LLC State Virginia City Charlottesville Base Pay Rate: $ 19.15 Full/Part...
We are seeking a patient, resourceful, and self-motivated individual to serve as our full-time Client Service Coordinator in our Charlottesville, VA office. This role is central to our mission and...
Customer Service Supervisor - Cross Functional (Full-Time)
- Charlottesville, VA
- 5 days ago
- Charlottesville, VA
- 5 days ago
We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way...
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Charlottesville, VA
- 17 days ago
- Charlottesville, VA
- 17 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Retail Customer Service Supervisor
- Waynesboro, VA (18 miles from Charlottesville, VA)
- 23 days ago
- Waynesboro, VA (18 miles from Charlottesville, VA)
- 23 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
FT Assistant Manager Customer Service
- Charlottesville, VA
- 60+ days ago
- Charlottesville, VA
- 60+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 429074 Address: USA-VA-Charlottesville-1131 5Th Street Sw Store Code: Store 00238 Front End (7207862) Food Lion has been providing an...
Demographic Data for Charlottesville, VA
Moving to Charlottesville, VA? Find some basic demographic data about Charlottesville, VA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Charlottesville, VA
Highest Education Level
Customer Service Managers in Charlottesville, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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