Customer Service Manager Jobs in Ashland, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Chesterfield, VA (24 miles from Ashland, VA)
- 3 hours ago
- Chesterfield, VA (24 miles from Ashland, VA)
- 3 hours ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Passionate Customer...
Work from Home - Customer Service Coordinator - CX Solutions
- Richmond, VA (12 miles from Ashland, VA)
- 16 hours ago
- Richmond, VA (12 miles from Ashland, VA)
- 16 hours ago
center Experience At least 1 year of experience using Google Suite or Microsoft office Preferred Qualifications: At least 3 years of customer Service or call center experience At least 6 months of...
Remote WorkWork from Home - Customer Service Coordinator - High Value Servicing Specialty (Spark)
- Richmond, VA (12 miles from Ashland, VA)
- 16 hours ago
- Richmond, VA (12 miles from Ashland, VA)
- 16 hours ago
center experience At least 1 year of Google Suite or Microsoft Office experience Preferred Qualifications At least 3 years of customer service or call center experience At least 6 months of experience...
Remote WorkPosition Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Richmond, VA (12 miles from Ashland, VA)
- 4 days ago
- Richmond, VA (12 miles from Ashland, VA)
- 4 days ago
Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. DiversityYOU!!! This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth...
- Richmond, VA (15 miles from Ashland, VA)
- 6 days ago
- Richmond, VA (15 miles from Ashland, VA)
- 6 days ago
Are you Richmond R.E.A.D.Y? R espect. E quity. A ccountability. D iversity YOU!!! This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth...
Customer Experience Manager Part Time
- Henrico, VA (17 miles from Ashland, VA)
- 7 days ago
- Henrico, VA (17 miles from Ashland, VA)
- 7 days ago
Store - RICHMOND-WHITE OAK, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
FT Manager Customer Service (H)
- Quinton, VA (24 miles from Ashland, VA)
- 11 days ago
- Quinton, VA (24 miles from Ashland, VA)
- 11 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 439242 Address: USA-VA-Quinton-2589 New Kent Hwy Store Code: Store 01336 Front End (7221737) Food Lion has been providing an easy,...
- Richmond, VA (12 miles from Ashland, VA)
- 13 days ago
- Richmond, VA (12 miles from Ashland, VA)
- 13 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Service Coordinator - Bilingual (Mandarin)
- Richmond, VA (12 miles from Ashland, VA)
- 19 days ago
- Richmond, VA (12 miles from Ashland, VA)
- 19 days ago
Country USA State Virginia City Richmond Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter...
Customer Support Manager - Virginia
- Richmond, VA (12 miles from Ashland, VA)
- 25 days ago
- Richmond, VA (12 miles from Ashland, VA)
- 25 days ago
Customer Support Manager - Virginia Motorola Solutions - 4.1 University of Richmond, VA Job Details Full-time Estimated: $64K - $81.2K a year 23 hours ago Benefits Paid parental leave Employee...
- Glen Allen, VA (6 miles from Ashland, VA)
- 29 days ago
- Glen Allen, VA (6 miles from Ashland, VA)
- 29 days ago
Store - RICHMOND-BROAD, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Richmond, VA (12 miles from Ashland, VA)
- 30+ days ago
- Richmond, VA (12 miles from Ashland, VA)
- 30+ days ago
The Billing Operations Supervisor will oversee the daily operations of the billing department, ensuring accurate and timely invoicing, resolving billing discrepancies, and improving billing...
FT Assistant Manager Customer Service
- Manakin Sabot, VA (14 miles from Ashland, VA)
- 45+ days ago
- Manakin Sabot, VA (14 miles from Ashland, VA)
- 45+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 269987 Address: USA-VA-Manakin Sabot-30 Broad Street Store Code: Store 01541 Front End (7225795) Food Lion has been providing an...
Client Services Manager - Copper Mill
- Richmond, VA (12 miles from Ashland, VA)
- 45+ days ago
- Richmond, VA (12 miles from Ashland, VA)
- 45+ days ago
Client Services Manager Pay: $24 - $26 How do you define success? Our fast-paced company culture mixes challenge and excitement to create an environment of professionalism and engagement seldom...
Demographic Data for Ashland, VA
Moving to Ashland, VA? Find some basic demographic data about Ashland, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Ashland, VA
Highest Education Level
Customer Service Managers in Ashland, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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