Call Center Representative Jobs in Ashland, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Pulmonary Associates Of Richmond
- Richmond, VA (12 miles from Ashland, VA)
- 7 days ago
- Richmond, VA (12 miles from Ashland, VA)
- 7 days ago
The Company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and...
In PersonRemote - Spanish Bilingual Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Richmond, VA (12 miles from Ashland, VA)
- 17 days ago
- Richmond, VA (12 miles from Ashland, VA)
- 17 days ago
Previous call center experience and/or prior experience in the health insurance industry (preferred). Education: High School Diploma or GED required....
RemoteRemote - Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Richmond, VA (12 miles from Ashland, VA)
- 22 days ago
- Richmond, VA (12 miles from Ashland, VA)
- 22 days ago
As a Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction....
RemoteCall Center Customer Service Representative. - Bilingual (remote)
- SALUDOS HISPANOS
- Richmond, VA (12 miles from Ashland, VA)
- 30+ days ago
- Richmond, VA (12 miles from Ashland, VA)
- 30+ days ago
Job Description: Call Center Representatives Needed Interested in supporting Medicaid recipients and those Providers who service them?...
HybridClient Support Specialist - Greater Richmond, VA Area (REMOTE)
- Fidelity Investments
- Midlothian, VA (23 miles from Ashland, VA)
- 45+ days ago
- Midlothian, VA (23 miles from Ashland, VA)
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In Person- Luxury Bath Technologies
- Richmond, VA (12 miles from Ashland, VA)
- 60+ days ago
- Richmond, VA (12 miles from Ashland, VA)
- 60+ days ago
Luxury Bath of Richmond is looking for a Call Center Representative for our Fredericksburg, VA market and surrounding areas to join our winning team....
In PersonClient Support Specialist - Greater Richmond, VA Area (REMOTE)
- Fidelity
- Richmond, VA (12 miles from Ashland, VA)
- 90+ days ago
- Richmond, VA (12 miles from Ashland, VA)
- 90+ days ago
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Glen Allen, VA...
In PersonDemographic Data for Ashland, VA
Moving to Ashland, VA? Find some basic demographic data about Ashland, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Ashland, VA
Highest Education Level
Call Center Representatives in Ashland, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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