Call Center Representative Jobs in Ashland, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Inside Sales Agent (Call Center)
- Mechanicsville, VA (16 miles from Ashland, VA)
- 12 days ago
- Mechanicsville, VA (16 miles from Ashland, VA)
- 12 days ago
Call Center Representative Job Description As an Inside Sales Representative will be responsible for handling inbound and outbound calls, managing customer orders, verifying information, and providing...
Call Center Associate - Medicaid
- Richmond, VA (12 miles from Ashland, VA)
- 13 days ago
- Richmond, VA (12 miles from Ashland, VA)
- 13 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Client Support Specialist - Greater Richmond, VA Area
- Glen Allen, VA (6 miles from Ashland, VA)
- 17 days ago
- Glen Allen, VA (6 miles from Ashland, VA)
- 17 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
- Richmond, VA (12 miles from Ashland, VA)
- 30+ days ago
- Richmond, VA (12 miles from Ashland, VA)
- 30+ days ago
Client Relations Specialist ZoeRVA Health Richmond, VA, USA 2 days ago Quick Job type Full-time Quick Job description Who we are : ZoeRVA Health offers medical and counseling services that allow...
Overview You are... a professional who is dedicated to outstanding customer satisfaction, a savvy software user who easily adopts new programs and processes, and a multitasker with attention to...
Demographic Data for Ashland, VA
Moving to Ashland, VA? Find some basic demographic data about Ashland, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Ashland, VA
Highest Education Level
Call Center Representatives in Ashland, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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