Customer Service Manager Jobs in Provo, UT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
Enterprise Client Success Manager
- Lindon, UT (8 miles from Provo, UT)
- 11 days ago
- Lindon, UT (8 miles from Provo, UT)
- 11 days ago
Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest growing companies in the employee experience industry, our mission is to help...
- Lindon, UT (8 miles from Provo, UT)
- 11 days ago
- Lindon, UT (8 miles from Provo, UT)
- 11 days ago
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too...
Remote WorkManager, Member Services (Medicare)
- Orem, UT (6 miles from Provo, UT)
- 12 days ago
- Orem, UT (6 miles from Provo, UT)
- 12 days ago
**Job Summary** Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating...
Customer Relationship Manager - Draper
- Draper, UT (20 miles from Provo, UT)
- 16 days ago
- Draper, UT (20 miles from Provo, UT)
- 16 days ago
About Credit Corp Solutions Credit Corp Group is not your average debt collection agency. With over 2,000 employees across Australia, the USA, and the Philippines, we offer a dynamic and...
Commercial Client Success Manager
- Lindon, UT (8 miles from Provo, UT)
- 24 days ago
- Lindon, UT (8 miles from Provo, UT)
- 24 days ago
Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help...
At Qualtrics, we create software the worlds best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a...
- Eagle Mountain, UT (14 miles from Provo, UT)
- 30+ days ago
- Eagle Mountain, UT (14 miles from Provo, UT)
- 30+ days ago
What you'll do As a Wendys Customer Service Manager, your primary responsibility is to create a service culture designed to Delight Every Customer....
- Draper, UT (20 miles from Provo, UT)
- 45+ days ago
- Draper, UT (20 miles from Provo, UT)
- 45+ days ago
Customer Service Manager Req #18015 Bangerter Crossing, Draper, Utah, United States of America Job Description Posted Friday, May 2, 2025 at 2:00 AM | Expires Saturday, May 10, 2025 at 1:59 AM $18.90...
Customer Success Manager I - SMB
- Lehi, UT (14 miles from Provo, UT)
- 90+ days ago
- Lehi, UT (14 miles from Provo, UT)
- 90+ days ago
As a Customer Success Manager I (SMB), you will own the success and health for a segment of Podium's small business customers. You will develop strategies that increase engagement and delight...
Demographic Data for Provo, UT
Moving to Provo, UT? Find some basic demographic data about Provo, UT below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Provo, UT
Highest Education Level
Customer Service Managers in Provo, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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