Customer Service Manager Jobs in Provo, UT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Installed Building Products
- Lindon, UT (8 miles from Provo, UT)
- 2 days ago
- Lindon, UT (8 miles from Provo, UT)
- 2 days ago
We are seeking a passionate and dedicated Customer Service Representative to join our team! Key Responsibilities: Receive calls for warranty and service calls, document requests, and prepare job...
In Person- Five Below, Inc.
- Riverton, UT (21 miles from Provo, UT)
- 2 days ago
- Riverton, UT (21 miles from Provo, UT)
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Serenity Mental Health Centers
- Provo, UT
- 2 days ago
- Provo, UT
- 2 days ago
Customer Service Supervisor Location: Provo, UT Employment Type : Full-Time Serenity Healthcare is expanding, and we're building out our member support leadership team. We're looking for a...
In Person- EGNYTE
- Draper, UT (20 miles from Provo, UT)
- 7 days ago
- Draper, UT (20 miles from Provo, UT)
- 7 days ago
SR CUSTOMER SUCCESS MANAGER I REMOTE, US EGNYTE YOUR CAREER. SPARK YOUR PASSION. Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact,...
RemotePremium Customer Care Supervisor Draper, UT, USA
- BILL
- Draper, UT (20 miles from Provo, UT)
- 8 days ago
- Draper, UT (20 miles from Provo, UT)
- 8 days ago
Premium Customer Care Supervisor Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we...
In Person- Kroger
- Payson, UT (13 miles from Provo, UT)
- 14 days ago
- Payson, UT (13 miles from Provo, UT)
- 14 days ago
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core...
In PersonAI Customer Success Manager - SMB (Automotive)
- Podium
- Lehi, UT (14 miles from Provo, UT)
- 19 days ago
- Lehi, UT (14 miles from Provo, UT)
- 19 days ago
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and...
In Person- Bass Pro Shops
- Lehi, UT (14 miles from Provo, UT)
- 30+ days ago
- Lehi, UT (14 miles from Provo, UT)
- 30+ days ago
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
In Person- Human Interest
- Lindon, UT (8 miles from Provo, UT)
- 30+ days ago
- Lindon, UT (8 miles from Provo, UT)
- 30+ days ago
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too...
Remote- NetDocuments
- Lehi, UT (14 miles from Provo, UT)
- 30+ days ago
- Lehi, UT (14 miles from Provo, UT)
- 30+ days ago
NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications...
HybridAI Customer Success Manager - SMB
- Podium
- Lehi, UT (14 miles from Provo, UT)
- 60+ days ago
- Lehi, UT (14 miles from Provo, UT)
- 60+ days ago
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and...
In PersonAI Customer Success Manager - SMB (Home Services)
- Podium
- Lehi, UT (14 miles from Provo, UT)
- 60+ days ago
- Lehi, UT (14 miles from Provo, UT)
- 60+ days ago
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and...
In PersonDemographic Data for Provo, UT
Moving to Provo, UT? Find some basic demographic data about Provo, UT below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Provo, UT
Highest Education Level
Customer Service Managers in Provo, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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