Customer Service Manager Jobs in Orem, UT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Success Manager II - Strategic Accounts
- American Fork, UT (8 miles from Orem, UT)
- 1 day ago
- American Fork, UT (8 miles from Orem, UT)
- 1 day ago
This position is Remote within the United States Job Summary This position is responsible for building relationships with Henry Schein One customers. This role works closely with the customer as a...
Aviation Client Services Manager/Project Manager
- Draper, UT (14 miles from Orem, UT)
- 2 days ago
- Draper, UT (14 miles from Orem, UT)
- 2 days ago
Location: Draper, US-UT Rate: Not Specified Type: Permanent Aviation Client Services Manager/Project Manager Ardurra is seeking an Aviation Client Services Manager/Project Manager to join our team...
Customer Experience Manager PT
- Riverton, UT (17 miles from Orem, UT)
- 3 days ago
- Riverton, UT (17 miles from Orem, UT)
- 3 days ago
Store - SLC-RIVERTON, UT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Enterprise Client Success Manager
- South Jordan, UT (21 miles from Orem, UT)
- 4 days ago
- South Jordan, UT (21 miles from Orem, UT)
- 4 days ago
Strider Technologies is on a mission to deliver strategic intelligence that enables faster, more confident decision-making for organizations around the world. As the leading strategic intelligence...
Client Service Coordinator - 004002
- Draper, UT (14 miles from Orem, UT)
- 7 days ago
- Draper, UT (14 miles from Orem, UT)
- 7 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Retail Customer Service Supervisor
- American Fork, UT (8 miles from Orem, UT)
- 10 days ago
- American Fork, UT (8 miles from Orem, UT)
- 10 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Customer Service Manager Req #17894 Orem, Orem, Utah, United States of America Job Description Posted Wednesday, April 16, 2025 at 2:00 AM | Expires Thursday, April 24, 2025 at 1:59 AM $18.90 - $20.40...
Senior Customer Success Manager - Strategic
- Draper, UT (14 miles from Orem, UT)
- 12 days ago
- Draper, UT (14 miles from Orem, UT)
- 12 days ago
The Senior Strategic CSM owns the Customer Lifecycle for a set of Strategic accounts, beginning with customer onboarding and implementation, and continuing through the adoption and renewal...
Customer Experience Manager-3051 Saratoga Springs
- Saratoga Springs, UT (10 miles from Orem, UT)
- 13 days ago
- Saratoga Springs, UT (10 miles from Orem, UT)
- 13 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Public Works Client Services Manager/Group Lead - PE
- Draper, UT (14 miles from Orem, UT)
- 15 days ago
- Draper, UT (14 miles from Orem, UT)
- 15 days ago
Ardurra is seeking a Licensed Engineer to join our Public Works team as a Client Services Manager/Group Lead in Salt Lake City, UT! *Must be a Licensed Professional Engineer* Primary Function...
Sr. Project Manager, Customer Support & Analytics
- Draper, UT (14 miles from Orem, UT)
- 19 days ago
- Draper, UT (14 miles from Orem, UT)
- 19 days ago
Tesla is looking for an experienced and analytical leader to join our North America Customer Support team. This high-impact role blends strategic program and project management with data-driven...
Customer Relationship Manager - Draper
- Draper, UT (14 miles from Orem, UT)
- 20 days ago
- Draper, UT (14 miles from Orem, UT)
- 20 days ago
About Credit Corp Solutions Credit Corp Group is not your average debt collection agency. With over 2,000 employees across Australia, the USA, and the Philippines, we offer a dynamic and...
- South Jordan, UT (21 miles from Orem, UT)
- 22 days ago
- South Jordan, UT (21 miles from Orem, UT)
- 22 days ago
We’re seeking a motivated and experienced Customer Service Team Lead to oversee a team of Customer Support Specialists in a fast-paced, customer-focused environment. In this role, you’ll provide...
- Holladay, UT (24 miles from Orem, UT)
- 30+ days ago
- Holladay, UT (24 miles from Orem, UT)
- 30+ days ago
Lead Customer Service Manager Req #17753 Holladay, Holladay, Utah, United States of America Job Description Posted Thursday, March 27, 2025 at 2:00 AM $21.31 - $22.81 PER HOUR GENERAL PURPOSE: The purpose...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Demographic Data for Orem, UT
Moving to Orem, UT? Find some basic demographic data about Orem, UT below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Orem, UT
Highest Education Level
Customer Service Managers in Orem, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »