Customer Service Manager Jobs in Westlake, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- The Pasha Group
- Irving, TX (20 miles from Westlake, TX)
- 13 hours ago
- Irving, TX (20 miles from Westlake, TX)
- 13 hours ago
Position at The Pasha Group Information for California residents about our collection and use of job applicant personal information can be found here: Privacy Practices Job Summary The Customer...
In PersonCustomer Service Administrator 2
- Sefl
- Fort Worth, TX (20 miles from Westlake, TX)
- 1 day ago
- Fort Worth, TX (20 miles from Westlake, TX)
- 1 day ago
As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions...
In Person- Penske Truck Leasing
- Grand Prairie, TX (20 miles from Westlake, TX)
- 1 day ago
- Grand Prairie, TX (20 miles from Westlake, TX)
- 1 day ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In Person- UTi/DSV
- Fort Worth, TX (23 miles from Westlake, TX)
- 1 day ago
- Fort Worth, TX (23 miles from Westlake, TX)
- 1 day ago
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of...
In PersonClient Service Manager III (Custody) - Wealth Client Experience
- Fidelity Investments
- Euless, TX (13 miles from Westlake, TX)
- 1 day ago
- Euless, TX (13 miles from Westlake, TX)
- 1 day ago
Do you want to work for a fast paced, entrepreneurial organization where people make the difference? Do you thrive on providing exceptional client service? Join us as a Client Service Manager III...
In PersonClient Service Manager III (Custody) - Wealth Client Experience
- Fidelity
- Westlake, TX
- 2 days ago
- Westlake, TX
- 2 days ago
Do you want to work for a fast paced, entrepreneurial organization where people make the difference? Do you thrive on providing exceptional client service? Join us as a Client Service Manager III...
In Person- Serenity Mental Health Centers
- Irving, TX (20 miles from Westlake, TX)
- 2 days ago
- Irving, TX (20 miles from Westlake, TX)
- 2 days ago
Customer Service Supervisor Location: Las Colinas, TX Employment Type : Full-Time Serenity Healthcare is expanding, and we're building out our member support leadership team. We're looking for a...
In PersonPT Customer Experience Manager (Temporary)
- Michaels Stores
- Irving, TX (20 miles from Westlake, TX)
- 2 days ago
- Irving, TX (20 miles from Westlake, TX)
- 2 days ago
Store - LANSING-DELTA TOWNSHIP, MIDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
In Person Part TimeCustomer Service Department Manager
- Uline, Inc.
- Colleyville, TX (9 miles from Westlake, TX)
- 2 days ago
- Colleyville, TX (9 miles from Westlake, TX)
- 2 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
In Person- Quality Custom Distribution
- Frisco, TX (24 miles from Westlake, TX)
- 3 days ago
- Frisco, TX (24 miles from Westlake, TX)
- 3 days ago
Location: Frisco, TX, United States Share: Apply Now Save Job Saved Description ABOUT QCD: Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom...
In PersonParttime customer experience Manager
- Michaels Stores
- Irving, TX (20 miles from Westlake, TX)
- 4 days ago
- Irving, TX (20 miles from Westlake, TX)
- 4 days ago
Store - ANCHORAGE-GLENN HWY, AKDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In PersonDirector, Client Service Operations
- Fidelity Investments
- Westlake, TX
- 4 days ago
- Westlake, TX
- 4 days ago
Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role Are you passionate about improving how work happens and helping teams succeed? Do you enjoy...
In PersonFull-Time Customer Service Supervisor
- KOHLS
- Lake Worth, TX (19 miles from Westlake, TX)
- 4 days ago
- Lake Worth, TX (19 miles from Westlake, TX)
- 4 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
In Person Full TimePT Customer Experience Manager
- Michaels Stores
- Irving, TX (20 miles from Westlake, TX)
- 4 days ago
- Irving, TX (20 miles from Westlake, TX)
- 4 days ago
Store - ST. AUGUSTINE, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeClient Service Manager - Stock Plan Services
- Charles Schwab Corporation
- Westlake, TX
- 4 days ago
- Westlake, TX
- 4 days ago
Your Opportunity Schwab Stock Plan Services (SPS) provides a variety of solutions to large, publically traded companies for the administration of their Equity Compensation plans, including stock...
In PersonDemographic Data for Westlake, TX
Moving to Westlake, TX? Find some basic demographic data about Westlake, TX below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Westlake, TX
Highest Education Level
Customer Service Managers in Westlake, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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