Customer Service Manager Jobs in Southlake, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Retail Customer Service Supervisor
- Fort Worth, TX (18 miles from Southlake, TX)
- 12 hours ago
- Fort Worth, TX (18 miles from Southlake, TX)
- 12 hours ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Dallas, TX (23 miles from Southlake, TX)
- 12 hours ago
- Dallas, TX (23 miles from Southlake, TX)
- 12 hours ago
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Texas. The Client Services Manager plays a vital role in developing client strategies,...
- Flower Mound, TX (5 miles from Southlake, TX)
- 1 day ago
- Flower Mound, TX (5 miles from Southlake, TX)
- 1 day ago
Customer Experience Manager Michaels Stores - 3.4 Flower Mound, TX Job Details Full-time Estimated: $30.5K - $42.3K a year 12 hours ago Benefits Health insurance Dental insurance Tuition...
Customer Service Coordinator, Corporate
- Coppell, TX (9 miles from Southlake, TX)
- 1 day ago
- Coppell, TX (9 miles from Southlake, TX)
- 1 day ago
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
- Dallas, TX (23 miles from Southlake, TX)
- 2 days ago
- Dallas, TX (23 miles from Southlake, TX)
- 2 days ago
Anticipated Pay Range: $52,000 - 55,000 The Client Care Manager plays a vital role at AOC, serving as a key connection between our clients, clinicians, and internal teams. This role requires a...
- Westlake, TX (5 miles from Southlake, TX)
- 2 days ago
- Westlake, TX (5 miles from Southlake, TX)
- 2 days ago
Service Manager, you will be responsible for leading the customer service department and ensuring proper care is taken at every moment throughout the customer experience....
Part Time Customer Experience manager-1
- Irving, TX (15 miles from Southlake, TX)
- 2 days ago
- Irving, TX (15 miles from Southlake, TX)
- 2 days ago
Store - BOWLING GREEN, KYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Seasonal Customer Care Coordinator
- Dallas, TX (23 miles from Southlake, TX)
- 2 days ago
- Dallas, TX (23 miles from Southlake, TX)
- 2 days ago
Job Requisition JR22483 Worker Time Type Full time Worker Sub-Type Seasonal Shift Job Description POSITION PURPOSE The role of the Customer Care Coordinator is to develop customer relationships to...
- Irving, TX (15 miles from Southlake, TX)
- 2 days ago
- Irving, TX (15 miles from Southlake, TX)
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Aquatics Customer Service Supervisor - Park and Recreation (Non-Civil Service)
- Dallas, TX (23 miles from Southlake, TX)
- 3 days ago
- Dallas, TX (23 miles from Southlake, TX)
- 3 days ago
Welcome to the City of Dallas! The City of Dallas is one of the largest employers in the DFW Metroplex. We offer growth opportunities and a chance to make a difference in our community. What do we...
Operations Supervisor - Customer Service Dept
- Dallas, TX (23 miles from Southlake, TX)
- 3 days ago
- Dallas, TX (23 miles from Southlake, TX)
- 3 days ago
Operations Supervisor - Customer Service Dept LSG Sky Chefs - 3.5 Dallas, TX Job Details $55,023.54 - $68,779.42 a year 5 hours ago Qualifications EPA OSHA GMP Mid-level Windows Microsoft Office...
Customer Service Manager - Business Development
- Dallas, TX (23 miles from Southlake, TX)
- 3 days ago
- Dallas, TX (23 miles from Southlake, TX)
- 3 days ago
General information Job Title Customer Service Manager - Business Development Date Friday, June 6, 2025 City Dallas Posting City Dallas State Texas Posting State Texas Exempt or Non-Exempt Position...
8811- FT Customer Experience Manager
- Irving, TX (15 miles from Southlake, TX)
- 4 days ago
- Irving, TX (15 miles from Southlake, TX)
- 4 days ago
Store - BALT-ANNAPOLIS, MDDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Dallas, TX (23 miles from Southlake, TX)
- 4 days ago
- Dallas, TX (23 miles from Southlake, TX)
- 4 days ago
Store - DFW-DALLAS/GREENVILLE, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Customer Experience Manager PT-2
- Irving, TX (15 miles from Southlake, TX)
- 4 days ago
- Irving, TX (15 miles from Southlake, TX)
- 4 days ago
Store - MACON, GADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
Demographic Data for Southlake, TX
Moving to Southlake, TX? Find some basic demographic data about Southlake, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Southlake, TX
Highest Education Level
Customer Service Managers in Southlake, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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