Call Center Representative Jobs in Southlake, TX

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 76 Jobs

Client Support Specialist - Dallas, TX

Dallas, TX (23 miles from Southlake, TX)
20 hours ago

Dallas, TX (23 miles from Southlake, TX)
20 hours ago

Are you Smart, Driven + Pretty Damn Cool? Tangram is looking for extraordinary people to join our industry-leading team that keeps defining the future of interior environments. An inspirational...

Remote Call Center Representative- 2nd Shift

North Richland Hills, TX (12 miles from Southlake, TX)
1 day ago

North Richland Hills, TX (12 miles from Southlake, TX)
1 day ago

You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. You will be: Provide...

Contact Center Representative

Richardson, TX (23 miles from Southlake, TX)
1 day ago

Richardson, TX (23 miles from Southlake, TX)
1 day ago

Interface with clients, potential clients and donors phone calls, online chats, text messages and emails as well as perform basic data entry activities for Prestonwood Pregnancy Center ("PPC")....

Call Center Representative/Clinical Recruiter 1

Irving, TX (15 miles from Southlake, TX)
3 days ago

Irving, TX (15 miles from Southlake, TX)
3 days ago

Overview Call Center Representative/Clinical Recruiter 1 Imagine your future with us At ALS, we encourage you to dream big....

Financial Contact Center Representative

Dallas, TX (23 miles from Southlake, TX)
4 days ago

Dallas, TX (23 miles from Southlake, TX)
4 days ago

LOCATION Dallas, TX JOB TYPE Full-Time & Part-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance,...

Remote 2nd Shift - Call Center Representative

North Richland Hills, TX (12 miles from Southlake, TX)
4 days ago

North Richland Hills, TX (12 miles from Southlake, TX)
4 days ago

You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. You will be: Provide...

Remote Work

AXS _Contact Center Representative I

Frisco, TX (23 miles from Southlake, TX)
5 days ago

Frisco, TX (23 miles from Southlake, TX)
5 days ago

Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000...

Customer Sales Support Specialist (call center)

Plano, TX (20 miles from Southlake, TX)
5 days ago

Plano, TX (20 miles from Southlake, TX)
5 days ago

Are you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organization with an award-winning service team that has ample opportunity for...

Bilingual Customer Sales Support Specialist (call center)

Plano, TX (20 miles from Southlake, TX)
5 days ago

Plano, TX (20 miles from Southlake, TX)
5 days ago

Are you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organization with an award-winning service team that has ample opportunity for...

Call Center Rep I-Health Plan

Fort Worth, TX (18 miles from Southlake, TX)
5 days ago

Fort Worth, TX (18 miles from Southlake, TX)
5 days ago

center experience Computer literacy English High school diploma or GED Computer skills Grammar Experience Medical terminology Communication skills Entry level Under 1 year Full Job Description Location...

Client Support Specialist-Remote

Dallas, TX (23 miles from Southlake, TX)
8 days ago

Dallas, TX (23 miles from Southlake, TX)
8 days ago

Client Support Specialist-Remote Affirmations Dallas, TX, US 2 days ago Quick Job type Full-time Part-time Remote Quick Job description Client Support Specialist - Remote | No Experience Needed |...

Remote Work

Call Center Representative (Part-Time)

Addison, TX (18 miles from Southlake, TX)
9 days ago

Addison, TX (18 miles from Southlake, TX)
9 days ago

Were looking for enthusiastic and dependable individuals to join our team as Part-Time Call Center Representatives....

Call Center Agent

Dallas, TX (23 miles from Southlake, TX)
10 days ago

Dallas, TX (23 miles from Southlake, TX)
10 days ago

Company Description Life at Telvista is pretty awesome! We have a mission to bring our employees the inspiration to create a life they love. For this, we continue to empower our teams to take on...

Call Center Representative

Dallas, TX (23 miles from Southlake, TX)
11 days ago

Dallas, TX (23 miles from Southlake, TX)
11 days ago

Call Center Representative Luxury Bath of Texoma is one of the fastest growing brands in the acrylic bath remodeling industry....

Call Center Agent

Dallas, TX (23 miles from Southlake, TX)
12 days ago

Dallas, TX (23 miles from Southlake, TX)
12 days ago

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...

View all 76 jobs

Demographic Data for Southlake, TX

Moving to Southlake, TX? Find some basic demographic data about Southlake, TX below.

Median Age

Average Household Income

Home Value vs Household Income in Southlake, TX

Local

National

Total Population

31,924

Number of Businesses

2,166

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Southlake, TX

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Southlake, TX offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Southlake, TX

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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