Customer Service Manager Jobs in San Antonio, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Assistance Manager (San Antonio, TX)
- Progressive Leasing
- San Antonio, TX
- 2 days ago
- San Antonio, TX
- 2 days ago
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, weve grown from start-up to industry leader by innovating,...
In PersonCustomer Service Supervisor (Section8/Housing Information Hub)
- Opportunity Home San Antonio
- San Antonio, TX
- 2 days ago
- San Antonio, TX
- 2 days ago
The Customer Service Supervisor exercises independent judgment in the performance of client service duties. This is an entry-level management position that is responsible for assisting with the...
In PersonCustomer Service Coordinator - North Central
- South Texas Radiology Imaging Centers
- Schertz, TX (16 miles from San Antonio, TX)
- 4 days ago
- Schertz, TX (16 miles from San Antonio, TX)
- 4 days ago
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Customer Service Coordinator - North Central with South Texas Radiology Imaging...
In PersonCustomer Service Coordinator - Alamo Ranch
- HCA Healthcare
- Schertz, TX (16 miles from San Antonio, TX)
- 4 days ago
- Schertz, TX (16 miles from San Antonio, TX)
- 4 days ago
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an)...
In PersonCustomer Service Coordinator - Alamo Ranch
- Methodist Healthcare San Antonio
- San Antonio, TX
- 4 days ago
- San Antonio, TX
- 4 days ago
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an)...
In PersonWe can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the...
In PersonBi-Lingual Customer Service Team Lead
- Renaissance
- San Antonio, TX
- 8 days ago
- San Antonio, TX
- 8 days ago
Service Manager is responsible for the hiring, training, and supervision of the Customer Service Department within the region....
In PersonPOSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
In PersonClient Service Director Are you an Accounting or Finance professional who enjoys building relationships, solving complex challenges, and driving results? Do you thrive in a collaborative,...
In PersonCustomer Service Coordinator - PRN
- South Texas Radiology Imaging Centers
- Cibolo, TX (19 miles from San Antonio, TX)
- 30+ days ago
- Cibolo, TX (19 miles from San Antonio, TX)
- 30+ days ago
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an)...
In PersonCustomer Service Coordinator - PRN
- Methodist Healthcare San Antonio
- San Antonio, TX
- 30+ days ago
- San Antonio, TX
- 30+ days ago
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an)...
In PersonCommercial Lines Client Service Manager
- Arthur J Gallagher & Co.
- San Antonio, TX
- 30+ days ago
- San Antonio, TX
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
Hybridcenter experience Technical Skills : Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)...
In PersonCustomer Service Coordinator - North Central
- Methodist Healthcare San Antonio
- San Antonio, TX
- 60+ days ago
- San Antonio, TX
- 60+ days ago
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Customer Service Coordinator - North Central with South Texas Radiology Imaging...
In PersonCustomer Service Coordinator - 1st Shift
- Total Quality Logistics, Inc.
- San Antonio, TX
- 90+ days ago
- San Antonio, TX
- 90+ days ago
Country USA State Texas City San Antonio Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter...
In PersonDemographic Data for San Antonio, TX
Moving to San Antonio, TX? Find some basic demographic data about San Antonio, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in San Antonio, TX
Highest Education Level
Customer Service Managers in San Antonio, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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