Customer Service Manager Jobs in San Antonio, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Bilingual Customer Service Coordinator - 1st Shift
- San Antonio, TX
- 3 days ago
- San Antonio, TX
- 3 days ago
Country USA State Texas City San Antonio Descriptions & requirements About the role: As a Carrier Services Coordinator, you are responsible for providing unparalleled service to TQL's...
- Shavano Park, TX (6 miles from San Antonio, TX)
- 4 days ago
- Shavano Park, TX (6 miles from San Antonio, TX)
- 4 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Join our team and live the Ollie-tude!: (Ollie's Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity,...
Get To Know Us! WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans....
Customer Service Coordinator - Weekends Required
- San Antonio, TX
- 13 days ago
- San Antonio, TX
- 13 days ago
Country USA State Texas City San Antonio Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter...
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
Airport Manager - Customer Service & Production
- San Antonio, TX
- 17 days ago
- San Antonio, TX
- 17 days ago
As an Airport Manager, youll oversee all activities at our airport location and ensure were running smoothly and profitably with satisfied customers and employees alike. What you'll do: Manage all...
Customer Service Coordinator - HIC
- Cibolo, TX (19 miles from San Antonio, TX)
- 17 days ago
- Cibolo, TX (19 miles from San Antonio, TX)
- 17 days ago
Description Introduction Do you want to join an organization that invests in you as a(an) Customer Service Coordinator - HIC? At South Texas Radiology Imaging Centers, you come first. HCA...
Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient...
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Labatt Food Service is seeking a high energy, customer focused, motivated account manager who wants to build a career representing Labatt in supplying food to restaurant chains and independent...
Bilingual Customer Relationship Manager- Laredo
- San Antonio, TX
- 27 days ago
- San Antonio, TX
- 27 days ago
Labatt Food Service is seeking a high energy, customer focused, motivated account manager who wants to build a career representing Labatt in supplying food to restaurant chains and independent...
Customer Service Coordinator - Boerne
- Cibolo, TX (19 miles from San Antonio, TX)
- 30+ days ago
- Cibolo, TX (19 miles from San Antonio, TX)
- 30+ days ago
Description Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start...
- San Antonio, TX
- 30+ days ago
- San Antonio, TX
- 30+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Demographic Data for San Antonio, TX
Moving to San Antonio, TX? Find some basic demographic data about San Antonio, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in San Antonio, TX
Highest Education Level
Customer Service Managers in San Antonio, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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