Customer Service Manager Jobs in Richardson, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Services Coordinator - Marketing
- Dallas, TX (12 miles from Richardson, TX)
- 9 hours ago
- Dallas, TX (12 miles from Richardson, TX)
- 9 hours ago
Client Services Coordinator - Marketing CBRE - 3.6 Dallas, TX Job Details Full-time Estimated: $50.5K - $61.3K a year 3 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k)...
- Dallas, TX (12 miles from Richardson, TX)
- 15 hours ago
- Dallas, TX (12 miles from Richardson, TX)
- 15 hours ago
Ready to partner with clients, craft your own sales journey, and build success while focusing on long-term growth? Do you thrive in a team where collaboration isn't just a buzzword, but the fuel...
PT Customer Experience Manager - Nights & Weekends
- Irving, TX (16 miles from Richardson, TX)
- 1 day ago
- Irving, TX (16 miles from Richardson, TX)
- 1 day ago
Store - MSP-RICHFIELD/WEST 66th, MNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Part-time Nights and Weekends Customer Experience Manager
- Irving, TX (16 miles from Richardson, TX)
- 2 days ago
- Irving, TX (16 miles from Richardson, TX)
- 2 days ago
Store - PENSACOLA, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Dallas, TX (12 miles from Richardson, TX)
- 3 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Customer Service Operations Manager (Night shift)
- Richardson, TX
- 4 days ago
- Richardson, TX
- 4 days ago
Our Opportunity: Chewy is looking for a highly motivated, goal-oriented and engaged Operations Manager to join our Pharmacy Healthcare Customer Service Operations team! This position will report...
Senior Client Success Manager - Programmatic
- Dallas, TX (12 miles from Richardson, TX)
- 4 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 4 days ago
WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to...
Customer Service Lead - Part-Time
- Prosper, TX (20 miles from Richardson, TX)
- 4 days ago
- Prosper, TX (20 miles from Richardson, TX)
- 4 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Experience Manager Part time 20-25hrs/wk with Open availability
- Irving, TX (16 miles from Richardson, TX)
- 5 days ago
- Irving, TX (16 miles from Richardson, TX)
- 5 days ago
Store - TEMPLE, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
Supply Chain Customer Support Manager
- Dallas, TX (12 miles from Richardson, TX)
- 5 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 5 days ago
Supply Chain Customer Support Manager Company: The Boeing Company Boeing Global Services (BGS) has an opening for a first line Supply Chain Customer Support Manage r (Level K) that will be...
Customer Service Administrator
- Dallas, TX (12 miles from Richardson, TX)
- 5 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 5 days ago
About You Youre a proactive problem-solver who thrives in fast-paced, dynamic environments. You crave meaningful work that contributes to a larger purpose and take pride in being a dependable...
- Little Elm, TX (18 miles from Richardson, TX)
- 5 days ago
- Little Elm, TX (18 miles from Richardson, TX)
- 5 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
Client Service Manager - Loan Services
- Dallas, TX (12 miles from Richardson, TX)
- 5 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 5 days ago
The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach...
Customer Service Manager, Airport Customer Care
- DFW Airport, TX (18 miles from Richardson, TX)
- 5 days ago
- DFW Airport, TX (18 miles from Richardson, TX)
- 5 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Retail Manager - Customer Experience Manager (Full Time)
- Irving, TX (16 miles from Richardson, TX)
- 6 days ago
- Irving, TX (16 miles from Richardson, TX)
- 6 days ago
Store - AUS-MUELLER,TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Richardson, TX
Moving to Richardson, TX? Find some basic demographic data about Richardson, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Richardson, TX
Highest Education Level
Customer Service Managers in Richardson, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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